Switchboard Operator PRN

Community Health Systems; Longview (TX); On-site; USD 28,000 - 35,000; Part time

Job summary

A healthcare provider in Longview, TX, is seeking a part-time Switchboard Operator. This role is responsible for managing calls, providing information, and coordinating emergency communications. Candidates should possess strong customer service skills and have some experience in a call center or healthcare setting. The position requires effective handling of high call volumes and strong organizational abilities. Join a team committed to delivering excellent support to patients and staff.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Manage incoming and outgoing calls professionally and courteously.
• Provide routine information and dispatch calls to appropriate departments.
• Coordinate emergency communication processes effectively.

Skills

Customer service

Verbal communication

Organizational skills

Switchboard operation

Emergency communication

Job description

Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Knowledge, Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.

Job Info

• Job Identification: 148420
• Job Category: Ancillary Services
• Posting Date: 04/01/2026, 02:34 PM
• Job Schedule: Part time
• Job Shift: Evening
• Locations: 2901 4th St, Longview, TX, 75605, US