PBX Operator

Prime Healthcare; Harlingen, Northern (TX, KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

401K

Job summary

Prime Healthcare at Harlingen Medical Center in Harlingen, TX seeks a receptionist to handle incoming calls, assist visitors, and route information efficiently. This Per Diem role offers variable 12-hour shifts across days, mids, and nights, contributing to patient service and operational flow.

The ideal candidate has a High School Diploma or equivalent, prior PBX or receptionist experience, and strong communication and multitasking skills, with a focus on confidentiality and professional

Qualifications

• High School Diploma or equivalent required.
• PBX experience preferred.
• Experience in office or receptionist roles.
• Strong written and verbal communication skills.
• Ability to multi-task and meet timelines.
• Analytical and problem-solving abilities.
• Customer service experience preferred.

Responsibilities

• Answer and route incoming calls to hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing them to contacts; handle emergency calls by connecting to on-call personnel.
• Monitor and maintain the telephone system; report malfunctions and keep accurate call logs and messages.
• Support communication during hospital emergencies by coordinating calls and information flow.
• Ensure compliance with hospital policies and maintain confidentiality of sensitive information.

Skills

PBX experience

Office receptionist

Written and verbal communication

Interpersonal skills

Multi-tasking

Analytical problem-solving

Customer service

Education

High School Diploma or equivalent

Job description

Overview

Shifts Available: Variable (Days, Mids, Nights, Overnight)

Employment Type: Per Diem (As needed)

Hours: 12 hour shifts

Location: Harlingen Medical Center - Harlingen, TX

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
• Support communication during hospital emergencies or critical events by coordinating calls and information flow
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Pay Transparency

Here are some of the benefits of working at Prime Healthcare:

• Competitive compensation
• Medical insurance benefit plan
• 401K

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf