PBX Operator - Communications *

Prime Healthcare; Passaic (NJ); On-site; USD 18,093 - 25,769; Part time

Job summary

St. Mary's General Hospital in Passaic, NJ is seeking a PBX Operator / Receptionist to greet visitors, answer the switchboard, and route calls to appropriate departments. The role requires clear communication and the ability to multitask in a busy hospital setting.

The position is Per Diem, with shift variability, and requires attentiveness to alarms and security procedures while delivering patient-focused service.

Qualifications

• High School Diploma or equivalent required.
• PBX and office/reception experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer switchboard and pages overhead; greet and direct staff and visitors.
• Monitor hospital alarms and follow emergency code procedures.
• Communicate effectively with patients and staff.

Skills

PBX experience

Office/reception experience

Written/verbal communication

Multitasking

Analytical thinking

Customer service

Education

High School Diploma or Equivalent

Job description

Overview

St. Mary's General Hospital, located in Passaic, NJ, is a community-based tertiary medical center focused on providing quality, compassionate care. It is an acute care hospital providing a broad range of services including cardiovascular services as well as a comprehensive program for cancer care. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. It is the only hospital in Passaic and with over 550 physicians and 1,000 employees, and is one of the largest employers in the county. Every member of the St. Mary's General team is committed to providing respectful, personalized, high-quality care. St. Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a "Top 15 Healthcare System" by Truven Health Analytics. For information, visit www.smh-nj.com.

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

Education and Work Experience

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience preferred.

Pay Transparency

St. Mary's General Hospital offers competitive compensation and a reasonable compensation estimate for this role is $15.92. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf