Switchboard & Communications Supervisor | Emergency Codes

Saint Joseph Medical Center - Joliet; Joliet (IL); Vor Ort; USD 34.000 - 46.000; Vollzeit

Zusammenfassung

Saint Joseph Medical Center - Joliet is seeking a PBX Operator to manage switchboard communications, escalate emergencies, and guide patients and visitors to departments. You will coordinate day-to-day department operations, staffing coverage, and training programs to uphold service quality.

The role emphasizes professional etiquette, hospital policies, and incident response readiness, with compensation and benefits structured under Saint Joseph Medical Center’s total rewards package.

Qualifikationen

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Minimum two years PBX experience required.
• Customer service experience required.

Aufgaben

• Maintain daily department operations and staff schedule.
• Ensure adequate coverage during call-offs and emergencies.
• Complete and deliver performance reviews and corrective actions.
• Provide in-services and training on policies and procedures.
• Ensure staff are trained to respond to alarms and codes per hospital policy.

Kenntnisse

PBX system

Customer service

Communication

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Jobbeschreibung

Saint Joseph Medical Center - Joliet is seeking a PBX Operator to manage switchboard communications, escalate emergencies, and guide patients and visitors to departments. You will coordinate day-to-day department operations, staffing coverage, and training programs to uphold service quality.

The role emphasizes professional etiquette, hospital policies, and incident response readiness, with compensation and benefits structured under Saint Joseph Medical Center’s total rewards package.