Communications Operator

CommonSpirit Health; London (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

CommonSpirit Health is seeking a Communications Professional for Saint Joseph London. You will ensure clear, consistent messaging across channels, manage platforms and content, and support campaigns to enhance outreach.

Strong written and verbal communication, attention to detail, and proactive collaboration are essential. You will perform switchboard operations, paging, and hospital communications, including emergency code announcements and on-call coordination, in a fast-paced healthcare

Qualifications

• High School Graduate or GED required at hire.
• Experience with hospital switchboard or paging systems preferred.
• Ability to manage multiple communications channels effectively.

Responsibilities

• Perform switchboard duties: answer calls, page staff, forward messages.
• Respond to emergency signals and announce hospital codes as required.
• Make daily announcements per standard procedures.
• Maintain an on-call listing and locate teams during emergencies.
• Distribute replacement pagers and coordinate pager maintenance.

Skills

Written communication

Verbal communication

Attention to detail

Adaptability

Proactivity

Education

High School Graduate General Studies

High School GED General Studies

None, upon hire

Tools

Switchboard systems

Paging equipment

Emergency alert systems

Job description

Job Summary and Responsibilities

As a Communications Professional, you will be a dynamic, essential voice, ensuring clear, consistent, and compelling communication across all channels to engage stakeholders and uphold our brand.

Every day, you will execute vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. You’ll also contribute to strategy by monitoring effectiveness and supporting campaigns to enhance messaging and reach.

To be successful in this role, you will possess exceptional written/verbal communication, technical proficiency with tools, meticulous attention to detail, adaptability, and proactivity, ensuring impactful connections with diverse audiences.

• Performs all duties related to switchboard activity, i.e. completing incoming calls, paging physicians and hospital personnel, and forwarding messages. Authorizes long distance telephone calls in accordance with established procedures.

• Responds quickly and accurately to incoming emergency signals and requests for announcing Hospital distress codes. Responsible for knowing appropriate procedures related to emergency situations.

• Responsible for making necessary announcements daily in accordance with standard procedures.

• Maintains current “on call” listing and places calls to locate teams needed for emergencies.

• Responsible for distribution of replacement pagers and batteries and contacting appropriate parties concerning pager malfunctions.

Job Requirements

• High School Graduate General Studies, upon hire or

• High School GED General Studies, upon hire and

• None, upon hire

Preferred

• Work in a hospital setting and

• Six months to one year switchboard operator experience

Where You’ll Work

Welcome to Saint Joseph London, a 150-bed regional hospital founded in 1926. Located on a 52 acre healing environment, Saint Joseph London offers private patient rooms that overlook a small lake and healing garden and has been recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).

CHI Health Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

Pay Range

$15.30 – $21.61 /hour

We are an equal opportunity employer.