Supervisor - Switchboard Communications

Saint Joseph Medical Center - Joliet; Joliet (IL); Vor Ort; USD 34.000 - 46.000; Vollzeit

Zusammenfassung

Saint Joseph Medical Center - Joliet is seeking a professional switchboard operator for day shift. You will manage inbound calls, transfer to appropriate departments, and provide hospital information with a focus on accuracy and courtesy.

Qualifications include a high school diploma, PBX experience, and customer service background. A Bachelor’s degree is preferred; professional etiquette and confidentiality are essential. Full-time position with days shift at Saint Joseph Medical Center - Joliet.

Qualifikationen

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• At least two (2) years of PBX experience required.
• Customer Services experience required.

Aufgaben

• Demonstrates proficient utilization of the switchboard communication system and transfers calls to the appropriate department or individual.
• Answers general questions regarding hospital location, hours, and services.
• Maintains day-to-day department operations and staff schedules; covers shifts when needed.
• Provides in-services and education on policies and procedures affecting staff; ensures alarm/code readiness.

Kenntnisse

PBX experience

Customer service

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Tools

PBX system

Jobbeschreibung

Responsibilities

Demonstrates proficient utilization of the switchboard communication system; understands all emergency codes and is prepared to initiate any code upon the occurrence of an emergency. Adept in professional etiquette, is familiar with all facility services and extensions as to efficiently transfer all incoming calls to the appropriate department, or individual. Answers general questions regarding location of the hospital, department hours of service, and types of medical services available within the hospital. Responsible for day to day operations within the department; responsible for maintaining the staff schedule, ensuring adequate coverage when there is a call-off, completing and delivering performance reviews, and corrective actions when necessary. Provides in-services and education as needed on policies and procedures that affect the staff. Ensures that staff is adequately trained to respond to alarms, and codes as outlined within hospital policy.

Responsibilities

Demonstrates proficient utilization of the switchboard communication system; understands all emergency codes and is prepared to initiate any code upon the occurrence of an emergency. Adept in professional etiquette, is familiar with all facility services and extensions as to efficiently transfer all incoming calls to the appropriate department, or individual. Answers general questions regarding location of the hospital, department hours of service, and types of medical services available within the hospital. Responsible for day to day operations within the department; responsible for maintaining the staff schedule, ensuring adequate coverage when there is a call-off, completing and delivering performance reviews, and corrective actions when necessary. Provides in-services and education as needed on policies and procedures that affect the staff. Ensures that staff is adequately trained to respond to alarms, and codes as outlined within hospital policy.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• High school diploma or equivalent required.
• Bachelors’ degree preferred.
• At least two (2) years of PBX experience required.
• Customer Services experience required.

Pay Transparency

Saint Joseph Medical Center - Joliet offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $25.00 to $33.65. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf