Supervisor - Switchboard Communications

Saint Joseph Medical Center - Joliet; Joliet (IL); On-site; USD 34,000 - 46,000; Full time

Job summary

Saint Joseph Medical Center - Joliet is seeking a PBX Operator to manage switchboard communications, escalate emergencies, and guide patients and visitors to departments. You will coordinate day-to-day department operations, staffing coverage, and training programs to uphold service quality.

The role emphasizes professional etiquette, hospital policies, and incident response readiness, with compensation and benefits structured under Saint Joseph Medical Center’s total rewards package.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Minimum two years PBX experience required.
• Customer service experience required.

Responsibilities

• Maintain daily department operations and staff schedule.
• Ensure adequate coverage during call-offs and emergencies.
• Complete and deliver performance reviews and corrective actions.
• Provide in-services and training on policies and procedures.
• Ensure staff are trained to respond to alarms and codes per hospital policy.

Skills

PBX system

Customer service

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Responsibilities

Demonstrates proficient utilization of the switchboard communication system; understands all emergency codes and is prepared to initiate any code upon the occurrence of an emergency. Adept in professional etiquette, is familiar with all facility services and extensions as to efficiently transfer all incoming calls to the appropriate department, or individual. Answers general questions regarding location of the hospital, department hours of service, and types of medical services available within the hospital. Responsible for day to day operations within the department; responsible for maintaining the staff schedule, ensuring adequate coverage when there is a call-off, completing and delivering performance reviews, and corrective actions when necessary. Provides in-services and education as needed on policies and procedures that affect the staff. Ensures that staff is adequately trained to respond to alarms, and codes as outlined within hospital policy.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. High school diploma or equivalent required.

2. Bachelors’ degree preferred.

3. At least two (2) years of PBX experience required.

4. Customer Services experience required.

Pay Transparency

Saint Joseph Medical Center - Joliet offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $25.00 to $33.65. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf