Day-Shift Switchboard & Communications Supervisor

Saint Joseph Medical Center - Joliet; Joliet (IL); Vor Ort; USD 34.000 - 46.000; Vollzeit

Zusammenfassung

Saint Joseph Medical Center - Joliet is seeking a professional switchboard operator for day shift. You will manage inbound calls, transfer to appropriate departments, and provide hospital information with a focus on accuracy and courtesy.

Qualifications include a high school diploma, PBX experience, and customer service background. A Bachelor’s degree is preferred; professional etiquette and confidentiality are essential. Full-time position with days shift at Saint Joseph Medical Center - Joliet.

Qualifikationen

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• At least two (2) years of PBX experience required.
• Customer Services experience required.

Aufgaben

• Demonstrates proficient utilization of the switchboard communication system and transfers calls to the appropriate department or individual.
• Answers general questions regarding hospital location, hours, and services.
• Maintains day-to-day department operations and staff schedules; covers shifts when needed.
• Provides in-services and education on policies and procedures affecting staff; ensures alarm/code readiness.

Kenntnisse

PBX experience

Customer service

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Tools

PBX system

Jobbeschreibung

Saint Joseph Medical Center - Joliet is seeking a professional switchboard operator for day shift. You will manage inbound calls, transfer to appropriate departments, and provide hospital information with a focus on accuracy and courtesy.

Qualifications include a high school diploma, PBX experience, and customer service background. A Bachelor’s degree is preferred; professional etiquette and confidentiality are essential. Full-time position with days shift at Saint Joseph Medical Center - Joliet.