Switchboard Associate 2

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Ohio State University Wexner Medical Center in Columbus seeks a dedicated customer service representative for Nutrition Services. You will handle internal and external calls, direct inquiries to the appropriate staff, and assist patients with room service orders to ensure nutritionally balanced and timely meals.

Responsibilities include using the integrated telephone system and nutrition software, delivering superior service, and relaying information accurately to hospital staff.

Qualifications

• Superior customer service for internal and external callers.
• Processing calls through an integrated computer telephone system.
• Utilization of department nutrition software and communication applications.

Responsibilities

• Handle internal and external calls and direct them to the appropriate personnel.
• Assist patients with room service calls and other nutrition-related inquiries.
• Relay information to staff accurately and timely; respond to nutrition questions within scope.

Job description

Scope of Position

Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus.

Position Summary

Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.