Swim School Poolside Customer Service

British Swim School - South Orlando; Orlando (FL); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

British Swim School – Lake Nona seeks a Deck Ambassador to welcome families and support lessons on the pool deck. You will help instructors, guide students and guardians, and maintain a safe, clean, and organized environment from arrival through departure.

The role emphasizes proactive communication, teamwork, and a life-saving mission. Training is provided; evenings and at least one weekend shift are required. This is a part-time, on-site position in Lake Nona, Orlando.

Qualifications

• Friendly, professional, and enthusiastic—especially around children and families.
• Able to stand, walk, and remain on deck in a warm, humid environment for extended periods.
• Detail-oriented and able to manage multiple tasks at once.
• Comfortable cleaning and restocking restrooms/showers as part of shift.
• Previous customer service or early childhood experience preferred.
• CPR/First Aid certified or willing to become certified (training provided).
• Must be available for weekday evenings and at least one weekend shift.

Responsibilities

• Set up the pool deck before lessons and reset it after each shift. Keep teaching equipment, seating, signs, and supplies organized.
• Welcome students and parents or guardians, help them find their classes, and guide them through arrival and departure.
• Answer routine questions about the program and direct account, billing, schedule, or progress questions to the appropriate team member.
• Assist instructors and managers with lesson transitions and other assigned tasks while following supervision and child safety procedures.
• Complete opening, in-shift, and closing facility checks as scheduled; record issues and confirm that urgent hazards have been handed off before leaving.
• Check and record pool water chemistry and temperature under site procedures; immediately elevate readings outside the approved range.

Skills

Customer service

Multitasking

Detail-oriented

CPR/First Aid certified

Child safety awareness

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

Deck Ambassador/ Customer Experience (Part-Time)

Location: Lake Nona, Orlando, FL

Pay: $14/hour

Hours: Up to 30 hours per week (afternoons, evenings, weekends)

About British Swim School – Lake Nona

The Customer Experience Specialist, also known as a **Deck Ambassador**, welcomes families and helps keep our pool deck, changing areas, and restrooms ready for lessons at our standalone swim school. This is a visible, service-focused role that supports a safe, clean, organized experience from arrival through departure. The Deck Ambassador reports to the Operations Coordinator and follows customer service procedures set by the Customer Experience Lead.

Position Summary

As a Deck Ambassador, you will act as the on-deck leader during swim lessons—supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You’ll be a friendly, proactive presence who keeps communication flowing and supports the team’s success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.

Key Responsibilities

• Set up the pool deck before lessons and reset it after each shift. Keep teaching equipment, seating, signs, and supplies organized.
• Welcome students and parents or guardians, help them find their classes, and guide them through arrival and departure.
• Answer routine questions about the program and direct account, billing, schedule, or progress questions to the appropriate team member.
• Assist instructors and managers with lesson transitions and other assigned tasks while following supervision and child safety procedures.
• Complete and document daily changing area and restroom safety and cleanliness sweeps using the site's checklist. Check for slip or trip hazards, standing water, damaged fixtures, blocked exits, missing supplies, and conditions that need cleaning or maintenance.
• Respond to routine messes within your training and assigned cleaning procedures, restock supplies, place warning signs or restrict access when needed, and promptly notify the manager about hazards, damage, bodily fluids, or situations requiring specialized cleanup.
• Complete opening, in-shift, and closing facility checks as scheduled; record issues and confirm that urgent hazards have been handed off before leaving.
• Check and record pool water chemistry and temperature under site procedures; immediately elevate readings outside the approved range.
• Share approved photos, stories, or event ideas with the Marketing & Community Coordinator.

Cleanliness & Facility Upkeep

• Perform routine cleaning and stocking of bathrooms and showers throughout shift
• Monitor cleanliness and safety of parent viewing areas and pool deck
• Refill soap, paper towels, and toilet paper as needed
• Take out trash and report any maintenance concerns to management
• Ensure all public areas are neat and presentable at all times

Qualifications

• Friendly, professional, and enthusiastic—especially around children and families
• Able to stand, walk, and remain on deck in a warm, humid environment for extended periods
• Detail-oriented and able to manage multiple tasks at once
• Comfortable cleaning and restocking restrooms/showers as part of shift
• Previous customer service or early childhood experience preferred
• CPR/First Aid certified or willing to become certified (training provided)
• Must be available for weekday evenings and at least one weekend shift

What We Offer

• $14/hour pay
• Up to 30 hours/week with flexible scheduling
• Supportive, mission-driven team culture
• Paid training and growth opportunities