Deck Ambassador

British Swim School - South Orlando; Elk Grove Township (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Free uniforms

Job summary

British Swim School is hiring a Deck Ambassador to welcome families, assist with check-in, support instructors, and help each shift run smoothly at the pool.

You will maintain a safe, clean environment and provide excellent customer service while coordinating with management on schedules and enrollments for a smooth daily operation.

Qualifications

• Strong communication and customer service skills.
• Dependable, organized, and punctual.
• Comfortable speaking with parents, children, and staff.
• Basic computer and mobile device skills.
• Ability to work evenings and weekends as scheduled.

Responsibilities

• Arriving 30 minutes before lessons to prepare the pool area.
• Setting up swim equipment, signs, and welcome area.
• Checking and recording pool temperature and chemical readings.
• Greeting families warmly and assisting with check-in.
• Tracking attendance and keeping student records accurate.
• Answering questions about schedules, payments, and policies.
• Helping new families feel comfortable and understand expectations.
• Sharing schedule updates with management.
• Assisting with enrollment and class scheduling as needed.
• Organizing and returning equipment after lessons.
• Completing closing duties for the next session.

Skills

Strong communication

Customer service

Dependable

Organized

Punctual

Evenings and weekends availability

Tools

Scheduling systems

Customer management systems

Basic computer skills

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development
• Free uniforms

Deck Ambassador

A position at British Swim School is more than a job. It is an opportunity to learn, grow, and make a difference in your community while supporting our goal of ensuring "survival of the littlest."

The Position

The Deck Ambassador is the main point of contact for families at the pool. You will welcome families, assist with check in, answer questions, support instructors, and help each shift run smoothly.

You will also maintain a safe, clean, and organized pool environment while providing strong customer service.

Responsibilities

As a key member of our poolside team, you'll help create a safe, welcoming, and well-organized experience for every swimmer and family. Your responsibilities will include:

• Arriving 30 minutes before lessons to prepare the pool area for a successful day
• Setting up swim equipment, signs, attendance materials, and the family welcome area
• Checking and recording pool temperature and chemical readings
• Greeting families warmly and helping students check in
• Tracking attendance and keeping student records accurate
• Answering questions about schedules, payments, makeup lessons, and program policies
• Helping new families feel comfortable and understand what to expect
• Sharing schedule updates and customer concerns with management
• Assisting with enrollment and class scheduling when needed
• Organizing and returning equipment after lessons
• Completing closing duties so the pool area is ready for the next session

This is a great opportunity for someone who enjoys helping families, staying organized, and making a positive difference in children's lives.

Minimum Qualifications

• Strong communication and customer service skills
• Dependable, organized, and punctual
• Comfortable speaking with parents, children, and staff
• Basic computer and mobile device skills
• Ability to work evenings and weekends as scheduled

Preferred Qualifications

• Experience in customer service, hospitality, childcare, recreation, or aquatics
• Experience working with children and families
• Familiarity with scheduling or customer management systems

About Us

British Swim School is more than a swim lesson provider. We work to reduce child drowning by teaching water survival and swimming skills.

Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Compensation: $19.00 - $22.00 per hour

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.