Family Engagement & Pool Deck Lead - Flexible Schedule

British Swim School - South Orlando; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

British Swim School - South Orlando is seeking a Deck Ambassador to support customer service and on-site operations. You will help retain families by engaging with them, promote lesson bookings, and assist instructors while maintaining pool deck safety and cleanliness.

This entry-level role requires a high school diploma and a team-oriented attitude; bilingual ability is a plus, and you should be prepared to work flexible hours including weekends.

Qualifications

• Enthusiastic, assertive personality with strong relationship and customer service skills.
• Effectively communicate with customers and employees, bi-lingual is a plus.

Responsibilities

• Reports to and communicates directly with Operations Manager or Franchise Business Owner.
• Be present and correctly dressed in British Swim School uniform at least 30 minutes before the start of the first lesson of the day.
• Create positive first impressions and facilitate appropriate orientation for new families.
• Ensure proper set-up, maintenance and break down of on-site marketing and merchandising at poolside and throughout the property.
• Check students in for swim class and to ensure that children are placed with the proper instructor and communicated on the lesson board.
• Facilitate move-ups correctly with photographs, proper take-home materials, celebrate birthdays and milestones appropriately both at the pool and through social media when possible.
• Take and post photos and videos appropriately to social media in a personal manner and encourage families to follow, like, comment and share.
• Manage class schedules, attendance, lesson board, and report attendance.
• Ensures Water Watchers program is deployed at all locations (contractually required at LA Fitness) and appropriate events.
• Attend staff meetings and ongoing training/coaching as requested by the Operations Manager or Franchise Business Owner.
• Answer all customer questions and concerns in a timely and professional manner and resolve complaints and issues.
• Promote sales for new enrollments, twice a week classes, no-drops, and siblings.
• Assist instructors from the pool deck when they request assistance.
• Ensure that all areas of the pool deck are kept safe and clean and all pool safety regulations, policies and procedures are being followed at all times.
• Document and report accidents and injuries to supervisor as soon as possible.
• Check all water quality, temperature, and chemical levels prior to first scheduled class of the day and rechecked periodically.
• Work a flexible schedule that may include holidays and weekends as required by business needs and as requested by management.
• Work in an environment where noise levels are usually moderate to high.
• Other responsibilities as assigned by the Operations Manager or Franchise Business Owner.

Skills

Customer service

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

British Swim School - South Orlando is seeking a Deck Ambassador to support customer service and on-site operations. You will help retain families by engaging with them, promote lesson bookings, and assist instructors while maintaining pool deck safety and cleanliness.

This entry-level role requires a high school diploma and a team-oriented attitude; bilingual ability is a plus, and you should be prepared to work flexible hours including weekends.