Pool Deck Ambassador - Customer Experience Specialist

British Swim School - South Orlando; Asheville (NC); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

401(k) with 100% match

Company bonuses

Paid training

Employee discounts

Opportunity for advancement

Paid time off

Profit sharing

Community-first culture

Job summary

British Swim School - South Orlando is seeking a part-time Customer Experience Specialist, also known as a Deck Ambassador, for their Asheville location. This role involves providing an excellent customer experience poolside, welcoming students and families, and assisting swim instructors. The position requires a community-first mindset and good interpersonal skills.

Working hours are typically from 3 pm to 7 pm on weekdays and throughout the weekend. Competitive salary starts at $17.00 per hour, with opportunities for advancement within the organization.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.
• Comfortable around both children and adults.

Responsibilities

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool.
• Interact with swim families.
• Assist swim instructors and managers when needed during swim lessons.

Skills

Interpersonal communication

Organizational skills

Community-first mindset

Education

High school diploma or equivalent

Job description

About Us

At British Swim School of Asheville, we teach industry-leading survival-first lessons to the local community. But we are way more than that. We are a locally owned and managed team that deeply cares for our community and is passionate about providing potentially life saving swim lessons to the residents of Asheville and the surrounding areas. We wake up every morning laser focused on making a substantial impact within our community to combat the tragically high childhood drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one — a survival school first and a learn-to-swim school second. As a result, we can support our mission “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. In these roles, you might talk to parents on the phone or by the pool.

Position

The Customer Experience Specialist, known as a “Deck Ambassador,” works poolside at our swim school, providing an excellent customer experience. This is a part‑time position. Typical work hours are from 3 pm to 7 pm Mondays through Thursdays and daily on weekends. If you are interested, you can also move up into a Swim Instructor position with us. The Swim Instructor position starts at $20 per hour.

Compensation

• $17.00 per hour
• 401(k) with 100% match (subject to Plan rules)
• Company bonuses
• Paid training!

Responsibilities

• Set up and break down the pool deck area before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool.
• Interact with swim families.
• Assist swim instructors and managers when needed during swim lessons.

Minimum Qualifications

• Community-first mindset
• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.
• Comfortable around both children and adults
• High school diploma or equivalent

Preferred Qualifications

• 1+ years of customer service experience.
• Swimming experience.

Benefits

• Competitive salary
• Employee discounts
• Opportunity for advancement
• 401(k)
• 401(k) matching
• Paid time off
• Profit sharing
• Community-first culture