Swim School Poolside Customer Service

British Swim School of South Orlando; Orlando (FL); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Supportive, mission-driven team culture

Paid training and growth opportunities

Job summary

British Swim School in Lake Nona is seeking a Deck Ambassador to ensure a safe and positive environment during swim lessons. This part-time role involves supporting instructors and engaging with families, all while maintaining the pool area and safety protocols. Ideal candidates are friendly, enthusiastic, and detail-oriented, with customer service experience preferred.

Qualifications

• Previous customer service or early childhood experience preferred.
• CPR/First Aid certified or willingness to become certified (training provided).

Responsibilities

• Greet swimmers and families, ensuring safety protocols.
• Act as a liaison between parents, instructors, and front desk.
• Maintain cleanliness of facilities and check maintenance needs.

Skills

Customer service

Communication

Safety awareness

Detail-oriented

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Deck Ambassador/ Customer Experience (Part-Time)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (afternoons, evenings, weekends)

About British Swim School – Lake Nona:

At British Swim School, we teach more than just swim lessons—we save lives. As we open our new Lake Nona location, we are building a team of energetic, customer-focused professionals who are passionate about children’s safety and creating a positive environment for families. Our Deck Ambassador is a vital part of that mission.

Position Summary:

As a Deck Ambassador, you will act as the on-deck leader during swim lessons—supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You’ll be a friendly, proactive presence who keeps communication flowing and supports the team’s success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.

Key Responsibilities:

️ Pool Deck Operations

• Greet and check in swimmers and families with a positive attitude
  
  
• Maintain safety and flow of student transitions on the deck
  
  
• Provide support to families when needed
  
  
• Ensure all pool safety procedures are followed at all times

Communication & Customer Engagement

• Act as the liaison between parents, instructors, and the front desk
  
  
• Deliver lesson progress notes or updates to families as directed
  
  
• Answer basic questions about schedules, levels, or program policies
  
  
• Help manage on-deck challenges, such as nervous swimmers or late arrivals
  
  

Cleanliness & Facility Upkeep

• Perform routine cleaning and stocking of bathrooms and showers throughout shift
  
  
• Monitor cleanliness and safety of parent viewing areas and pool deck
  
  
• Refill soap, paper towels, and toilet paper as needed
  
  
• Take out trash and report any maintenance concerns to management
  
  
• Ensure all public areas are neat and presentable at all times
  
  
  

Qualifications:

• Friendly, professional, and enthusiastic—especially around children and families
  
  
• Able to stand, walk, and remain on deck in a warm, humid environment for extended periods
  
  
• Detail-oriented and able to manage multiple tasks at once
  
  
• Comfortable cleaning and restocking restrooms/showers as part of shift
  
  
• Previous customer service or early childhood experience preferred
  
  
• CPR/First Aid certified or willing to become certified (training provided)
  
  
• Must be available for weekday evenings and at least one weekend shift
  
  

What We Offer:

• $14/hour pay
  
  
• Up to 30 hours/week with flexible scheduling
  
  
• Supportive, mission-driven team culture
  
  
• Paid training and growth opportunities
  
  

How to Apply:

Submit your resume and a quick note about why you’d be a great fit as a Deck Ambassador at British Swim School Lake Nona!