Swim School Ops Lead — Assistant General Manager

Aqua-Tots Swim School; Denver (CO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health Insurance w/ HSA & FSA options

Employer-paid dental and vision

401(k) with company match

Paid Time Off (PTO)

Parental Leave

Employee discount on lessons

Job summary

Aqua-Tots Swim School in Denver, CO is looking for an Assistant General Manager to oversee daily operations, lead teams, and drive customer engagement. The ideal candidate will have management experience and strong customer service skills.

You will support the General Manager, help maintain facility standards, and ensure positive experiences for families. Benefits include health insurance, paid time off, and more. If you are ready to inspire a team and make a difference, apply today!

Qualifications

• 1+ years of management experience in operations, hospitality, education, or retail preferred.
• Strong customer service and people leadership skills necessary.
• Flexibility to meet the needs of the school is required.

Responsibilities

• Oversee daily school operations and maintain facility standards.
• Provide leadership to Front Desk and Aquatics Teams.
• Educate families on the Aqua-Tots Learn to Swim program.
• Assist with scheduling for swim lessons and front office operations.
• Help with hiring, training, and evaluating team members.

Skills

Management experience

Customer service

People leadership

Problem-solving

Team building

Communication

Education

High School diploma or GED

Bachelor’s degree (preferred)

Tools

CPR certification

Certified Pool Operator (CPO)

Job description

Assistant General Manager – Aqua-Tots Swim School

(Swim School Manager | Operations Manager)

Location: Denver, CO

Job Type: Full-Time

Pay Range: $40,000-$48,000

Schedule: Flexible availability required, including afternoons/evenings and weekends to meet the needs of the school and season.

Benefits:

• Health Insurance w/ HSA & FSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on lessons
  
  

This role leads team development, customer experience, sales growth, and daily swim school operations to ensure families receive world-class swim lessons in a safe and welcoming environment.

Welcome to Aqua-Tots!

At Aqua-Tots, we are saving lives by teaching children how to become safe and confident swimmers for life.

Are you looking for a company that invests in its leaders and promotes growth from within?

Do you thrive in a mission-driven culture where your work makes a difference every day?

If so, you may be exactly who we’re looking for. The right leader will be welcoming, enthusiastic, and embody our Core Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold.

What You’ll Do

Support School Operations – Partner with the General Manager to help oversee daily school operations, maintain facility and brand standards, and ensure the pool, deck, and front office operate smoothly.

Lead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk teammates and Aquatic leadership to ensure consistent service, communication, and team accountability.

Drive Customer Experience & Sales – Help maintain high customer engagement by educating families on the Aqua-Tots Learn to Swim program, supporting enrollment conversations, and ensuring a positive experience for every family.

Manage Scheduling & Coverage – Support team scheduling and daily coverage to ensure proper staffing for swim lessons and front office operations.

Coach & Develop Teammates – Assist with hiring, training, mentoring, and evaluating teammates while helping maintain a positive, high-performing team culture.

Monitor Quality & Consistency – Ensure swim lessons, customer interactions, and facility standards consistently reflect the Aqua-Tots brand and experience.

Support School Performance – Assist the General Manager in tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.

What We’re Looking For

• 1+ years of management experience (operations, hospitality, education, or retail preferred)
• Strong customer service and people leadership skills
• Someone who thrives on building teams, solving problems, and creating positive experiences
• Flexible availability to meet the needs of the school
• High School diploma or GED required; Bachelor’s degree preferred
• CPR certified & Certified Pool Operator (CPO) license (or willing to obtain — we’ll provide training)
  
  

Ready to Dive In?

If you're ready to lead with purpose, inspire a team, and make a lasting impact on families in your community, apply today to become a General Manager at Aqua-Tots Swim Schools!

Legacy Swim School proudly operates 44 Aqua-Tots locations across multiple states, creating opportunities for leaders to grow their careers within our expanding organization.

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