Assistant General Manager

Aqua-Tots Swim School; Dallas (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance with HSA & FSA

Dental & vision coverage

401(k) with company match

Paid time off

Parental leave

Employee discount on lessons

Job summary

Aqua-Tots Swim School in West Dallas, TX, is seeking an Assistant General Manager to lead daily operations, people development, customer experience, and sales growth across the West Dallas location.

This full-time role requires 1+ years of management experience, a high school diploma or GED, CPR and CPO certification (or willingness to obtain). Competitive benefits include health, dental, 401(k) with match, PTO, and parental leave.

Qualifications

• 1+ years of management experience (operations, hospitality, education, or retail preferred).
• High School diploma or GED required; Bachelor's degree preferred.
• CPR certified & Certified Pool Operator (CPO) license (or willing to obtain—training provided).

Responsibilities

• Support School Operations: assist GM to oversee daily operations, maintain facility and brand standards.
• Lead Front Desk & Aquatics Teams: provide leadership to frontline staff and Aquatics leadership to ensure service consistency.
• Drive Customer Experience & Sales: educate families about the Learn to Swim program and support enrollment conversations.
• Manage Scheduling & Coverage: assist with team scheduling and daily staffing for lessons and front desk.
• Coach & Develop Teammates: hire, train, mentor, and evaluate staff while maintaining a positive team culture.
• Monitor Quality & Consistency: ensure lessons and interactions reflect Aqua-Tots brand and standards.
• Support School Performance: track sales and customer feedback to help growth initiatives.

Skills

Management experience

Customer service

People leadership

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Assistant General Manager - Aqua-Tots Swim School

Location: West Dallas, TX

Job Type: Full-Time

Pay Range: $40,000-$45,000

Schedule: Flexible availability required, including afternoons/evenings and weekends to meet the needs of the school and season.

Benefits

• Health Insurance w/ HSA & FSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on lessons

This role leads team development, customer experience, sales growth, and daily swim school operations to ensure families receive world-class swim lessons in a safe and welcoming environment.

Welcome to Aqua-Tots!

At Aqua-Tots, we are saving lives by teaching children how to become safe and confident swimmers for life.

Are you looking for a company that invests in its leaders and promotes growth from within? Do you thrive in a mission-driven culture where your work makes a difference every day?

If so, you may be exactly who we're looking for. The right leader will be welcoming, enthusiastic, and embody our Core Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold.

What You’ll Do

• Support School Operations: Partner with the General Manager to help oversee daily school operations, maintain facility and brand standards, and ensure the pool, deck, and front office operate smoothly.
• Lead Front Desk & Aquatics Teams: Provide leadership and support to Front Desk teammates and Aquatic leadership to ensure consistent service, communication, and team accountability.
• Drive Customer Experience & Sales: Help maintain high customer engagement by educating families on the Aqua-Tots Learn to Swim program, supporting enrollment conversations, and ensuring a positive experience for every family.
• Manage Scheduling & Coverage: Support team scheduling and daily coverage to ensure proper staffing for swim lessons and front office operations.
• Coach & Develop Teammates: Assist with hiring, training, mentoring, and evaluating teammates while helping maintain a positive, high-performing team culture.
• Monitor Quality & Consistency: Ensure swim lessons, customer interactions, and facility standards consistently reflect the Aqua-Tots brand and experience.
• Support School Performance: Assist the General Manager in tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.

What We’re Looking For

• 1+ years of management experience (operations, hospitality, education, or retail preferred)
• Strong customer service and people leadership skills
• Someone who thrives on building teams, solving problems, and creating positive experiencesFlexible availability to meet the needs of the school
• High School diploma or GED required; Bachelor's degree preferred
• CPR certified & Certified Pool Operator (CPO) license (or willing to obtain — we'll provide training)

Ready to Dive In?

If you're ready to lead with purpose, inspire a team, and make a lasting impact on families in your community, apply today to become a General Manager at Aqua-Tots Swim Schools!