Swim School Operations Lead - Growth & Guest Experience

Aqua-Tots Swim School; United States; On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Health Insurance with HSA/FSA

Dental & Vision coverage

401(k) with company match

Paid Time Off

Parental Leave

Employee discount on lessons

Job summary

Aqua-Tots Swim School in Falls Church, VA seeks an Assistant General Manager to partner with the GM on daily operations, lead the front desk and aquatics teams, and drive customer experience and enrollment growth. The role supports scheduling, staffing, coaching, and maintaining brand standards to ensure safe, welcoming lessons.

The right candidate thrives in a mission-driven environment, with flexibility to work afternoons/evenings and weekends as needed. Competitive benefits accompany the role.

Qualifications

• 1+ years of management experience (operations, hospitality, education, or retail preferred).
• Strong customer service and people leadership skills.
• Someone who thrives on building teams, solving problems, and creating positive experiences.
• Flexible availability to meet the needs of the school.
• High School diploma or GED required; Bachelor’s degree preferred.
• CPR certified & Certified Pool Operator (CPO) license (or willing to obtain — we’ll provide training).

Responsibilities

• Support School Operations – Partner with the General Manager to oversee daily operations, maintain facility and brand standards, and ensure pool, deck, and front office run smoothly.
• Lead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk and Aquatic leadership for consistent service and accountability.
• Drive Customer Experience & Sales – Educate families on Learn to Swim, support enrollment conversations, and ensure positive experiences.
• Manage Scheduling & Coverage – Support team scheduling and daily coverage to ensure proper staffing for lessons and front office operations.
• Coach & Develop Teammates – Assist with hiring, training, mentoring, and evaluating teammates; foster a positive high-performing culture.
• Monitor Quality & Consistency – Ensure lessons, customer interactions, and facility standards reflect Aqua-Tots brand.
• Support School Performance – Assist GM in tracking sales, customer feedback, and operational initiatives.

Skills

Customer service

People leadership

Team building

Problem solving

Flexible availability

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

CPR certification

Certified Pool Operator (CPO) license

Job description

Aqua-Tots Swim School in Falls Church, VA seeks an Assistant General Manager to partner with the GM on daily operations, lead the front desk and aquatics teams, and drive customer experience and enrollment growth. The role supports scheduling, staffing, coaching, and maintaining brand standards to ensure safe, welcoming lessons.

The right candidate thrives in a mission-driven environment, with flexibility to work afternoons/evenings and weekends as needed. Competitive benefits accompany the role.