Assistant General Manager

Aqua-Tots Swim School; United States; On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Health Insurance with HSA/FSA

Dental & Vision coverage

401(k) with company match

Paid Time Off

Parental Leave

Employee discount on lessons

Job summary

Aqua-Tots Swim School in Falls Church, VA seeks an Assistant General Manager to partner with the GM on daily operations, lead the front desk and aquatics teams, and drive customer experience and enrollment growth. The role supports scheduling, staffing, coaching, and maintaining brand standards to ensure safe, welcoming lessons.

The right candidate thrives in a mission-driven environment, with flexibility to work afternoons/evenings and weekends as needed. Competitive benefits accompany the role.

Qualifications

• 1+ years of management experience (operations, hospitality, education, or retail preferred).
• Strong customer service and people leadership skills.
• Someone who thrives on building teams, solving problems, and creating positive experiences.
• Flexible availability to meet the needs of the school.
• High School diploma or GED required; Bachelor’s degree preferred.
• CPR certified & Certified Pool Operator (CPO) license (or willing to obtain — we’ll provide training).

Responsibilities

• Support School Operations – Partner with the General Manager to oversee daily operations, maintain facility and brand standards, and ensure pool, deck, and front office run smoothly.
• Lead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk and Aquatic leadership for consistent service and accountability.
• Drive Customer Experience & Sales – Educate families on Learn to Swim, support enrollment conversations, and ensure positive experiences.
• Manage Scheduling & Coverage – Support team scheduling and daily coverage to ensure proper staffing for lessons and front office operations.
• Coach & Develop Teammates – Assist with hiring, training, mentoring, and evaluating teammates; foster a positive high-performing culture.
• Monitor Quality & Consistency – Ensure lessons, customer interactions, and facility standards reflect Aqua-Tots brand.
• Support School Performance – Assist GM in tracking sales, customer feedback, and operational initiatives.

Skills

Customer service

People leadership

Team building

Problem solving

Flexible availability

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

CPR certification

Certified Pool Operator (CPO) license

Job description

Assistant General Manager – Aqua-Tots Swim School

(Swim School Manager | Operations Manager)

Location : Falls Church, VA
Job Type :Full-Time
Pay Range : $50,000–$57,000 per yearpluseligibility for monthly bonuses
Schedule :Flexible availability required, including afternoons/evenings and weekends to meet the needs of the school and season.

Benefits

• Health Insurance w/ HSA & FSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on lessons

This role leadsteam development, customer experience, sales growth, and daily swim school operationsto ensure families receive world-class swim lessons in a safe and welcoming environment.

Welcome to Aqua-Tots!
At Aqua-Tots, we are saving lives by teaching children how to become safe and confident swimmers for life.

Are you looking for a company that invests in its leaders and promotes growth from within?
Do you thrive in a mission-driven culture where your work makes a difference every day?

If so, you may be exactly whowe’relooking for.The right leader will be welcoming, enthusiastic, and embody ourCore Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold.

What You’ll Do

• Support School Operations – Partner with the General Manager to help oversee daily school operations, maintain facility and brand standards, and ensure the pool, deck, and front office operate smoothly.
• Lead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk teammates and Aquatic leadership to ensure consistent service, communication, and team accountability.
• Drive Customer Experience & Sales – Help maintain high customer engagement by educating families on the Aqua-Tots Learn to Swim program, supporting enrollment conversations, and ensuring a positive experience for every family.
• Manage Scheduling & Coverage – Support team scheduling and daily coverage to ensure proper staffing for swim lessons and front office operations.
• Coach & Develop Teammates – Assist with hiring, training, mentoring, and evaluating teammates while helping maintain a positive, high-performing team culture.
• Monitor Quality & Consistency – Ensure swim lessons, customer interactions, and facility standards consistently reflect the Aqua-Tots brand and experience.
• Support School Performance – Assist the General Manager in tracking sales performance, monitoring customer feedback, and supporting operational initiatives that help the school grow.

WhatWe’reLooking For

• 1+ years of management experience(operations, hospitality, education, or retail preferred)
• Strongcustomer service and people leadership skills
• Someone whothrives on building teams, solving problems, and creating positive experiences
• Flexible availability to meet the needs of the school
• High School diploma or GEDrequired;Bachelor’sdegree preferred
• CPR certified & Certified PoolOperator (CPO) license(or willing to obtain —we’llprovide training)

Legacy Swim School proudly operates 44 Aqua-Tots locations across multiple states , creating opportunities for leaders to grow their careers within our expanding organization.