Assistant GM, Swim School Operations & Growth

Aqua-Tots Swim School; Falls Church (VA); Presencial; USD 50.000 - 57.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance with HSA & FSA

Dental & Vision insurance

401(k) with company match

Paid Time Off

Parental Leave

Employee discount on lessons

Resumo da vaga

The Aqua-Tots Swim School in Falls Church, VA is seeking an Assistant General Manager to help lead daily operations, oversee front desk and aquatics teams, and drive customer experience and enrollment growth. This role reports to the General Manager and requires a dynamic leader who can manage scheduling and maintain high safety and service standards.

You'll play a key role in training and developing teammates, monitoring performance, and upholding Aqua-Tots' world-class brand across all

Qualificações

• 1+ years of management experience (operations, hospitality, education, or retail preferred).
• Strong customer service and people leadership skills.
• Flexible availability to meet the needs of the school.
• High School diploma or GED required; Bachelor's degree preferred.

Responsabilidades

• Support School Operations – Partner with the General Manager to oversee daily operations and maintain facility and brand standards.
• Lead Front Desk & Aquatics Teams – Provide leadership to front desk and Aquatic leadership for service consistency.
• Drive Customer Experience & Sales – Educate families on the Learn to Swim program, support enrollment conversations, ensure a positive experience.
• Manage Scheduling & Coverage – Assist with team scheduling and daily coverage for lessons and front office operations.
• Coach & Develop Teammates – Hire, train, mentor, and evaluate teammates to maintain a high-performing culture.
• Monitor Quality & Consistency – Ensure lessons, customer interactions, and facilities reflect the Aqua-Tots brand.
• Support School Performance – Track sales, monitor feedback, and support growth initiatives.

Conhecimentos

Management experience

Customer service

Team leadership

Formação

High School diploma or GED

Bachelor's degree preferred

Descrição da vaga

The Aqua-Tots Swim School in Falls Church, VA is seeking an Assistant General Manager to help lead daily operations, oversee front desk and aquatics teams, and drive customer experience and enrollment growth. This role reports to the General Manager and requires a dynamic leader who can manage scheduling and maintain high safety and service standards.

You'll play a key role in training and developing teammates, monitoring performance, and upholding Aqua-Tots' world-class brand across all