Swedish-Speaking Loyalty Advisor | Customer Experience Pro

Employers from Greece; United States; A distancia; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Descripción de la vacante

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Customer Loyalty Advisor to deliver exceptional service and strengthen customer loyalty. The role emphasizes building lasting relationships and driving loyalty initiatives within a retail/service environment.

You will handle inquiries in Swedish and English, utilize CRM tools, and collaborate with teams to resolve issues while promoting loyalty benefits.

Formación

• Fluency in Swedish and English (written and spoken).
• Experience in customer service or loyalty roles.
• Excellent verbal and written communication skills with a customer focus.
• Familiarity with CRM software and Microsoft Office Suite.
• Strong analytical skills and proactive customer engagement.
• Capable of working effectively in a team and adapting to diverse needs.
• Availability to work flexible hours, including evenings and weekends if necessary.

Responsabilidades

• Provide Swedish-speaking customer support and build lasting relationships.
• Address inquiries about accounts, products, and loyalty programs.
• Engage with customers to offer updates, resolve concerns, and collect feedback.
• Promote loyalty initiatives and educate customers on benefits.
• Collaborate with other departments to ensure seamless interactions and swift resolution.
• Gather and analyze feedback to suggest improvements in service and satisfaction.
• Maintain thorough records of customer interactions in the CRM system.

Conocimientos

Swedish language

English language

Customer service experience

CRM software

Microsoft Office

Analytical skills

Teamwork

Flexible hours

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Customer Loyalty Advisor to deliver exceptional service and strengthen customer loyalty. The role emphasizes building lasting relationships and driving loyalty initiatives within a retail/service environment.

You will handle inquiries in Swedish and English, utilize CRM tools, and collaborate with teams to resolve issues while promoting loyalty benefits.