Swedish-Speaking Customer Experience Specialist

Employers from Greece; United States; Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment By Nellie in Greece is seeking a Swedish Speaking Customer Experience Representative to join our team. You will be the main contact for Swedish-speaking customers, delivering exceptional service via phone, email and chat.

You will collaborate with various departments to resolve issues and maintain CRM records, contributing to process improvements. Fluency in Swedish and English and a customer-centric mindset are essential.

Qualifications

• Fluency in Swedish and English.
• Experience in customer service or related roles preferred.
• Strong analytical and problem-solving skills with a customer-centric approach.
• Able to engage and communicate effectively with a diverse customer base.

Responsibilities

• Be the primary liaison for Swedish-speaking customers via phone, email, and chat.
• Handle inquiries, resolve issues promptly, and provide product/service information.
• Maintain thorough records of customer interactions in the CRM.
• Collaborate with departments to improve customer service processes.
• Stay informed about product knowledge and company policies.
• Contribute to team discussions and training for new employees.

Skills

Swedish language proficiency

English language proficiency

Customer service experience

Analytical problem-solving

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie in Greece is seeking a Swedish Speaking Customer Experience Representative to join our team. You will be the main contact for Swedish-speaking customers, delivering exceptional service via phone, email and chat.

You will collaborate with various departments to resolve issues and maintain CRM records, contributing to process improvements. Fluency in Swedish and English and a customer-centric mindset are essential.