Swedish Speaking Customer Loyalty Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Customer Loyalty Advisor to deliver exceptional service and strengthen customer loyalty. The role emphasizes building lasting relationships and driving loyalty initiatives within a retail/service environment.

You will handle inquiries in Swedish and English, utilize CRM tools, and collaborate with teams to resolve issues while promoting loyalty benefits.

Qualifications

• Fluency in Swedish and English (written and spoken).
• Experience in customer service or loyalty roles.
• Excellent verbal and written communication skills with a customer focus.
• Familiarity with CRM software and Microsoft Office Suite.
• Strong analytical skills and proactive customer engagement.
• Capable of working effectively in a team and adapting to diverse needs.
• Availability to work flexible hours, including evenings and weekends if necessary.

Responsibilities

• Provide Swedish-speaking customer support and build lasting relationships.
• Address inquiries about accounts, products, and loyalty programs.
• Engage with customers to offer updates, resolve concerns, and collect feedback.
• Promote loyalty initiatives and educate customers on benefits.
• Collaborate with other departments to ensure seamless interactions and swift resolution.
• Gather and analyze feedback to suggest improvements in service and satisfaction.
• Maintain thorough records of customer interactions in the CRM system.

Skills

Swedish language

English language

Customer service experience

CRM software

Microsoft Office

Analytical skills

Teamwork

Flexible hours

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for a Swedish Speaking Customer Loyalty Advisor. This position is ideal for those who have a passion for delivering outstanding customer service and want to play a key role in enhancing customer loyalty.

Responsibilities

• Provide top-notch support to Swedish-speaking customers, emphasizing the importance of building lasting relationships.
• Address customer inquiries regarding accounts, product offerings, and loyalty programs with clarity and care.
• Actively engage with customers to offer updates, resolve any concerns, and collect feedback to improve offerings.
• Promote loyalty initiatives and educate customers on the associated benefits in a compelling manner.
• Work collaboratively with other departments to ensure seamless customer interactions and swift issue resolution.
• Gather and analyze customer feedback to suggest actionable improvements in service and satisfaction.
• Maintain thorough records of customer interactions and feedback within the CRM system for quality assurance.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Experience in customer service or customer loyalty roles, ideally in retail or a service-oriented environment.
• Excellent verbal and written communication skills, with a strong customer-focused mindset.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Strong analytical skills and a proactive approach towards customer engagement.
• Capable of working effectively in a team and adapting to diverse customer needs and situations.
• Availability to work flexible hours, including evenings and weekends if necessary.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...