Swedish-Speaking Customer Happiness Specialist (Relocation)

Employers from Greece; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

And much more

Job summary

Patrique Mercier Recruitment By Nellie in Greece is seeking a Swedish Speaking Customer Happiness Specialist. You will be the primary contact for Swedish-speaking clients, delivering friendly support across phone, email and live chat.

The role focuses on resolving inquiries, enhancing satisfaction, and collaborating with cross-functional teams to promote product happiness. A passion for delivering exceptional service and strong communication skills are essential.

Qualifications

• Fluency in Swedish and English with strong communication abilities.
• Prior experience in customer service or similar roles is preferred.
• Ability to develop rapport and maintain positive relationships with customers.
• Excellent analytical and problem-solving skills, with a focus on customer satisfaction.
• Experience with CRM tools and customer support technologies is an asset.
• Highly organized with strong attention to detail in all customer interactions.
• A genuine passion for delivering exceptional customer experiences and promoting customer happiness.

Responsibilities

• Serve as the key point of contact for Swedish-speaking customers, providing support through multiple channels such as phone, email, and live chat.
• Enhance customer experiences by effectively addressing inquiries and resolving challenges faced by our clients.
• Keep detailed records of customer interactions and feedback in the CRM system for future reference and analysis.
• Identify trends and opportunities for enhancing the customer experience based on customer communications.
• Work hand-in-hand with other teams to implement solutions that prioritize customer happiness.
• Remain knowledgeable about products and services to provide valuable assistance and recommendations to customers.
• Foster a collaborative team culture by sharing feedback and contributing to team projects aimed at improving customer satisfaction.

Skills

Swedish language

English language

Customer service

CRM tools

Communication

Problem solving

Attention to detail

Tools

CRM tools

Job description

Patrique Mercier Recruitment By Nellie in Greece is seeking a Swedish Speaking Customer Happiness Specialist. You will be the primary contact for Swedish-speaking clients, delivering friendly support across phone, email and live chat.

The role focuses on resolving inquiries, enhancing satisfaction, and collaborating with cross-functional teams to promote product happiness. A passion for delivering exceptional service and strong communication skills are essential.