Swedish Speaking Customer Experience Representative -Remote in Greece

Employers from Greece; United States; Remoto; USD 31.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Descrizione del lavoro

Patrique Mercier Recruitment By Nellie in Greece is seeking a Swedish Speaking Customer Experience Representative to join our team. You will be the main contact for Swedish-speaking customers, delivering exceptional service via phone, email and chat.

You will collaborate with various departments to resolve issues and maintain CRM records, contributing to process improvements. Fluency in Swedish and English and a customer-centric mindset are essential.

Competenze

• Fluency in Swedish and English.
• Experience in customer service or related roles preferred.
• Strong analytical and problem-solving skills with a customer-centric approach.
• Able to engage and communicate effectively with a diverse customer base.

Mansioni

• Be the primary liaison for Swedish-speaking customers via phone, email, and chat.
• Handle inquiries, resolve issues promptly, and provide product/service information.
• Maintain thorough records of customer interactions in the CRM.
• Collaborate with departments to improve customer service processes.
• Stay informed about product knowledge and company policies.
• Contribute to team discussions and training for new employees.

Conoscenze

Swedish language proficiency

English language proficiency

Customer service experience

Analytical problem-solving

Strumenti

CRM software

Descrizione del lavoro

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a premier recruitment agency dedicated to connecting talented individuals with top-tier job opportunities across Greece. We are excited to announce an opening for a Swedish Speaking Customer Experience Representative to join our vibrant team. In this essential role, you will be responsible for fostering positive relationships with our Swedish-speaking customers, ensuring they receive exemplary service and support.

Responsibilities

• Act as the primary liaison for Swedish-speaking customers, providing assistance through phone, email, and chat.
• Handle customer inquiries, resolve issues promptly, and offer detailed information about our products and services.
• Maintain thorough records of customer interactions and issues in our CRM platform.
• Collaborate with various departments to improve customer service processes based on client feedback.
• Stay informed about product knowledge and company policies to ensure accurate service delivery.
• Engage in team discussions and share constructive ideas to enhance customer satisfaction.
• Support training initiatives for new employees by providing guidance and sharing insights.

Requirements

• Fluency in Swedish and English with exceptional communication skills, both written and verbal.
• Experience in customer service or related roles is preferred.
• Strong analytical and problem-solving skills paired with a customer-centric approach.
• Able to engage and communicate effectively with a diverse customer base.
• Experience using CRM software and customer support technology.
• Excellent organizational abilities and attention to detail.
• Team player with a positive outlook and a passion for delivering high-quality customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...