Spanish Speaking Customer Loyalty Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Private Health Insurance

Relocation package (fully paid)

Fully paid training

Two extra salaries per year

Monthly salary and bonus

Job summary

Patrique Mercier Recruitment FR is seeking a Spanish Speaking Customer Loyalty Advisor to deliver high-quality, multilingual support and strengthen customer loyalty through proactive engagement and clear communication.

The role focuses on assisting Spanish-speaking customers with accounts, products, and loyalty programs, while collaborating with cross-functional teams to ensure excellent service delivery and data-driven improvements.

Qualifications

• Bilingual or multilingual capabilities preferred with fluency in Spanish and English.
• Experience in customer service or loyalty programs is desirable.
• Familiarity with CRM systems and Microsoft Office Suite.

Responsibilities

• Deliver high-quality support to Spanish-speaking customers and strengthen loyalty.
• Handle inquiries about accounts, products, and reward programs with empathy.
• Engage proactively to provide updates, resolve concerns, and collect feedback.
• Promote loyalty programs and educate customers on benefits.
• Collaborate with teams to ensure outstanding service and quick issue resolution.
• Assess feedback and loyalty metrics to suggest service enhancements.
• Maintain records of interactions and insights in the CRM system.

Skills

Spanish and English fluency

Customer service experience

CRM software familiarity

Microsoft Office proficiency

Analytical and problem-solving

Team collaboration

Flexible working hours

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Spanish Speaking Customer Loyalty Advisor. This role is perfect for individuals who thrive in customer-centric environments and are committed to fostering loyalty through exceptional service.

Responsibilities

• Deliver high-quality support to Spanish-speaking customers, aiming to strengthen customer relationships and loyalty.
• Handle customer inquiries regarding accounts, products, and reward programs with efficiency and empathy.
• Engage proactively with customers to provide updates, resolve concerns, and gather their valuable feedback.
• Promote loyalty programs and educate customers on the benefits of continued engagement with the brand.
• Collaborate closely with other teams to ensure outstanding service delivery and quick resolution of customer issues.
• Assess customer feedback and loyalty statistics to recommend enhancements in overall service quality.
• Maintain up-to-date records of customer interactions and insights within the CRM system.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service or customer loyalty roles, particularly in the retail or service sector.
• Excellent communication and interpersonal skills, with a strong emphasis on customer satisfaction.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Strong analytical and problem-solving skills, with a proactive approach to customer engagement.
• Able to work collaboratively within a team and adapt to diverse customer needs.
• Willingness to accommodate flexible working hours, including evenings and weekends when needed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...