Swedish E-commerce Support Champion

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

More benefits

Job summary

Patrique Mercier Recruitment FR is seeking a Swedish-speaking E-Commerce Support Specialist to deliver outstanding assistance to Swedish-speaking customers via email, chat and phone. You will handle product details, order status, returns, and payments while maintaining precise CRM records.

Ideal candidates fluent in Swedish and English, with customer service or e-commerce experience, strong communication, and a keen eye for detail.

Qualifications

• Fluency in Swedish and English (written and spoken).
• Experience in customer service or e-commerce preferred.
• Strong enthusiasm for e-commerce and online shopping trends.
• Excellent communication with a focus on high-quality service.
• Experience with CRM systems and customer support software is a plus.
• Ability to work independently in a fast-paced environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Provide exceptional support to Swedish-speaking clients via email, chat, and phone.
• Assist with product inquiries, order status, returns, and payments.
• Resolve customer issues professionally and promptly.
• Manage orders accurately throughout the process.
• Stay updated on products, promotions, and company policies.
• Collaborate with other teams to improve the customer experience.
• Document customer interactions in the CRM for follow-up.

Skills

Swedish & English fluency

Customer service experience

E-commerce enthusiasm

Communication excellence

CRM software experience

Independent work in fast-paced env

Analytical skills

Tools

CRM systems

Customer support software

Job description

Patrique Mercier Recruitment FR is seeking a Swedish-speaking E-Commerce Support Specialist to deliver outstanding assistance to Swedish-speaking customers via email, chat and phone. You will handle product details, order status, returns, and payments while maintaining precise CRM records.

Ideal candidates fluent in Swedish and English, with customer service or e-commerce experience, strong communication, and a keen eye for detail.