Swedish-Speaking Frontline Support Specialist

Employers from Greece; United States; Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries

Job summary

Patrique Mercier Recruitment FR is seeking a Swedish-speaking Frontline Support Representative to join our customer service team in the United States. You will provide high-quality support to Swedish-speaking clients via phone, email, and live chat, addressing inquiries about products, services, and accounts.

Ideal candidates bring fluency in Swedish and English, strong communication skills, and experience in customer service.

Qualifications

• Fluency in Swedish and English, both written and verbal.
• Previous experience in customer service or related support roles is advantageous.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills with a keen focus on customer satisfaction.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with CRM software and general computer skills.
• Enthusiastic attitude and commitment to delivering exceptional customer service.

Responsibilities

• Offer high-quality frontline support to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding products, service offerings, and account issues.
• Efficiently troubleshoot and resolve customer complaints to enhance overall satisfaction.
• Accurately log all customer interactions in the CRM system for effective follow-up and reporting.
• Collaborate with team members to maintain top-tier service standards and improve customer experiences.
• Identify areas for service enhancement and contribute towards implementing best practices.
• Keep updated about company products and services to ensure accurate information delivery to clients.

Skills

Swedish language

English language

Customer service

CRM software

Job description

Patrique Mercier Recruitment FR is seeking a Swedish-speaking Frontline Support Representative to join our customer service team in the United States. You will provide high-quality support to Swedish-speaking clients via phone, email, and live chat, addressing inquiries about products, services, and accounts.

Ideal candidates bring fluency in Swedish and English, strong communication skills, and experience in customer service.