SVTC Administrator II

invictusic; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

invictusic is seeking an SVTC Administrator II in Washington, DC to provide hands-on technical problem solving for VOIP and UC systems, and to coordinate with vendors for issue resolution.

The role requires on-call rotations, training support, and handling escalations to ensure timely service restoration. A DoD/IC background with TS/SCI and CI poly, plus CCNA/IAT II, is required.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum four years of relevant experience.
• DoD 8570 IAT II and CCNA (or equivalent) required.
• Experience in a DoD/IC environment is desirable.
• Active TS/SCI clearance with the ability to obtain a CI polygraph.

Responsibilities

• Provide high level technical understanding for problem solving and troubleshooting.
• Interact with hardware and software vendors to address issues.
• Escalate using standards and personal judgment for timely resolution.
• Provide training and support to employees as needed.
• Resolve escalated trouble tickets from Service Desk.
• Work on-call shift rotations with department members.
• Deploy and troubleshoot VOIP equipment such as Cisco UC.
• Deploy and troubleshoot VOIP tools (Jabber, Teams, WebEx, CUCM, CUC).

Skills

VOIP troubleshooting

Vendor liaison

Escalation handling

Problem solving

Technical training

Education

Bachelor's degree

Tools

CUCM

CUC

Jabber

Microsoft Teams

WebEx

Cisco UC equipment

Job description

Title: SVTC Administrator II

Location: Washington, DC

Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph

Job Details:

• Provide a high level of technical understanding for problem solving and troubleshooting
• Interact with hardware and software vendors to address issues when necessary
• Use escalation standards and personal judgment to ensure timely resolution of problems
• Provide training and support to employees when necessary
• Resolve escalated trouble tickets from Service Desk
• Work on-call shift rotations with other members of the department
• Deploy and troubleshoot VOIP equipment such as Cisco UC equipment
• Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)

Requirements:

• Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
• Minimum four (4) years of relevant experience in addition to education level
• Must possess current DoD 8570 IAT II and CCNA (or equivalent) certifications
• Experience working in a DoD or IC environment desired
• Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

Equal Opportunity Employer/Veteran/Disabled