VTC Lead

Unity Technologies Corporation; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

UnityTec in the United States seeks a VTC Lead to guide daily operations and act as the primary escalation point for SBC/CUBE and E911 issues. On-site in Columbus, OH or Richmond, VA, you will lead VTC administrators, oversee shift operations, and support engineering activities without changing configurations.

Required: IAT certification (Security+ or equivalent) and CCNA, plus at least five years in IT with relevant projects; preferred bachelor’s degree.

Qualifications

• IAT certification (e.g., Security+) and a networking certification (e.g., CCNA) are required.
• Minimum of five years of IT experience with at least two relevant projects in the last three years.

Responsibilities

• Translate product or system needs into clear requirements and specifications.
• Lead VTC administrators and perform shift-leading duties to maintain operations.
• Serve as the primary escalation point for SBC/CUBE and E911 troubleshooting and ensure proper documentation.

Skills

IAT certification

Networking certification (CCNA)

5+ years IT experience

2+ projects in last 3 years

Education

Bachelor's degree or higher

Job description

We are seeking a VTC Lead to join our team. You will lead daily VTC operations while serving as the primary escalation point for SBC/CUBE and E911 issues, ensuring stable, compliant, and well‑documented service performance. You will guide administrators, execute shift‑level oversight, and support engineering activities without performing engineering‑level configuration changes. This position will require you to be onsite in either Columbus, OH or Richmond, VA.

Responsibilities include, but are not limited to:

• Requirements and Specification Development: Translates product or system needs into clear requirements and specifications for simple to moderately complex technical problems.
• VTC Operational Leadership: Performs shift‑lead duties, provides direction to VTC administrators, and maintains full capability to execute all VTC administrator functions.
• SBC/CUBE and E911 Escalation & Troubleshooting: Serves as the primary operational escalation point, oversees Tier 1–2 troubleshooting, validates administrative actions, monitors system health, and ensures correct triage and documentation.
• Operational Participation in Engineering Activities: Supports engineering‑led maintenance, testing, and development by enforcing approved procedures and preventing unauthorized changes.
• Reporting, Compliance, and Documentation Governance: Manages shift‑level reporting, consolidates operational metrics, sustains audit readiness, ensures enterprise policy compliance, and maintains high‑quality documentation.
• Training, Mentorship, and SOP Enforcement: Provides shift training, reinforces SOP adherence, supports change management processes, and makes authoritative operational decisions for VTC services within defined authority.

Required Qualifications:

• Must possess an IAT certification, such as CompTIA Security+ (or equivalent), AND a networking certification, such as Cisco Certified Network Associate (CCNA)
• A minimum of five (5) years of progressive Information Technology (IT) experience, including at least two projects in technical areas relevant to the role, with at least one project occurring within the past three (3) years.

Preferred Qualifications:

• A bachelor’s degree or higher in a related field of study

Clearance Requirements:

• Must be a U.S. citizen
• Must possess a DoD Secret clearance

UnityTec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.