SVTC Administrator II

Invictus International; Washington (District of Columbia); On-site; USD 90,000 - 115,000; Full time

Job summary

Invictus International seeks a SVTC Administrator II in Washington, DC, to provide high-level technical problem solving and support across VOIP platforms. You will interact with hardware and software vendors to address issues and escalate when needed, ensuring timely resolution for a DoD/IC environment.

The role requires active TS/SCI clearance with CI polygraph eligibility and a minimum four years of relevant experience.

Qualifications

• Bachelor's degree or equivalent experience required; four years of additional related experience may substitute for education.
• Minimum four years of relevant experience in IT support
• DoD 8570 IAT II certification and CCNA (or equivalent) required or active
• Experience in a DoD or IC environment preferred
• Must possess current TS/SCI clearance with ability to obtain/maintain CI polygraph

Responsibilities

• Provide high-level technical understanding for problem solving and troubleshooting
• Interact with hardware and software vendors to address issues
• Use escalation standards and personal judgment to ensure timely resolution of problems
• Provide training and support to employees
• Resolve escalated trouble tickets from the Service Desk
• Work on-call shift rotations with department members
• Deploy and troubleshoot VOIP equipment such as Cisco UC systems
• Deploy and troubleshoot VOIP tools (Jabber, Teams, WebEx, CUCM, CUC)

Skills

Problem solving

Vendor coordination

Training & support

Education

Bachelor's degree or equivalent experience

Tools

Cisco UC

CUCM

CUC

Cisco Jabber

Microsoft Teams

WebEx

Job description

Title: SVTC Administrator II

Location: Washington, DC

Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph

Job Details:

• Provide a high level of technical understanding for problem solving and troubleshooting
• Interact with hardware and software vendors to address issues when necessary
• Use escalation standards and personal judgment to ensure timely resolution of problems
• Provide training and support to employees when necessary
• Resolve escalated trouble tickets from Service Desk
• Work on-call shift rotations with other members of the department
• Deploy and troubleshoot VOIP equipment such as Cisco UC equipment
• Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)

Requirements:

• Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
• Minimum four (4) years of relevant experience in addition to education level
• Must possess current DoD 8570 IAT II and CCNA (or equivalent) certifications
• Experience working in a DoD or IC environment desired
• Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

Equal Opportunity Employer/Veteran/Disabled