SVTC Administrator II

Invictus International Consulting, LLC.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Invictus International Consulting, LLC. is seeking a SVTC Administrator II in Washington, DC to provide high-level technical support, troubleshoot VOIP systems, and collaborate with vendors in a DoD/IC environment.

The role requires active TS/SCI clearance with CI polygraph eligibility, a related degree or equivalent experience, and 4+ years of relevant work. You will participate in on-call rotations and support Cisco VOIP infrastructure.

Qualifications

• Bachelor's degree or 4 years of relevant experience.
• Minimum four years of relevant experience.
• DoD 8570 IAT II and CCNA (or equivalent) certifications required.
• Experience in a DoD or IC environment preferred.
• Active TS/SCI clearance with ability to obtain CI polygraph.

Responsibilities

• Provide a high level of technical understanding for problem solving and troubleshooting.
• Interact with hardware and software vendors to address issues when necessary.
• Use escalation standards and personal judgment to ensure timely resolution of problems.
• Provide training and support to employees when necessary.
• Resolve escalated trouble tickets from Service Desk.
• Work on-call shift rotations with other members of the department.
• Deploy and troubleshoot VOIP equipment such as Cisco UC equipment.
• Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC).

Skills

Troubleshooting

Vendor communication

On-call support

Training

Education

Bachelor's degree or 4 years of related experience

Tools

Cisco UC

CUCM

CUC

Jabber

Microsoft Teams

WebEx

Job description

Title: SVTC Administrator II

Location: Washington, DC

Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph

Job Details:

• Provide a high level of technical understanding for problem solving and troubleshooting
• Interact with hardware and software vendors to address issues when necessary
• Use escalation standards and personal judgment to ensure timely resolution of problems
• Provide training and support to employees when necessary
• Resolve escalated trouble tickets from Service Desk
• Work on-call shift rotations with other members of the department
• Deploy and troubleshoot VOIP equipment such as Cisco UC equipment
• Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC)

Requirements:

• Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
• Minimum four (4) years of relevant experience in addition to education level
• Must possess current DoD 8570 IAT II and CCNA (or equivalent) certifications
• Experience working in a DoD or IC environment desired
• Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph

Equal Opportunity Employer/Veteran/Disabled