TS/SCI SVTC Admin II - VOIP & UC Specialist

Invictus International Consulting, LLC.; Washington (District of Columbia); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Invictus International Consulting, LLC. is seeking a SVTC Administrator II in Washington, DC to provide high-level technical support, troubleshoot VOIP systems, and collaborate with vendors in a DoD/IC environment.

The role requires active TS/SCI clearance with CI polygraph eligibility, a related degree or equivalent experience, and 4+ years of relevant work. You will participate in on-call rotations and support Cisco VOIP infrastructure.

Qualifications

• Bachelor's degree or 4 years of relevant experience.
• Minimum four years of relevant experience.
• DoD 8570 IAT II and CCNA (or equivalent) certifications required.
• Experience in a DoD or IC environment preferred.
• Active TS/SCI clearance with ability to obtain CI polygraph.

Responsabilités

• Provide a high level of technical understanding for problem solving and troubleshooting.
• Interact with hardware and software vendors to address issues when necessary.
• Use escalation standards and personal judgment to ensure timely resolution of problems.
• Provide training and support to employees when necessary.
• Resolve escalated trouble tickets from Service Desk.
• Work on-call shift rotations with other members of the department.
• Deploy and troubleshoot VOIP equipment such as Cisco UC equipment.
• Deploy and troubleshoot VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC).

Connaissances

Troubleshooting

Vendor communication

On-call support

Training

Formation

Bachelor's degree or 4 years of related experience

Outils

Cisco UC

CUCM

CUC

Jabber

Microsoft Teams

WebEx

Description du poste

Invictus International Consulting, LLC. is seeking a SVTC Administrator II in Washington, DC to provide high-level technical support, troubleshoot VOIP systems, and collaborate with vendors in a DoD/IC environment.

The role requires active TS/SCI clearance with CI polygraph eligibility, a related degree or equivalent experience, and 4+ years of relevant work. You will participate in on-call rotations and support Cisco VOIP infrastructure.