SVP, Remote Enterprise Customer Success & Growth

ItsaCheckmate Inc.; Northern (KY); Hybrid; USD 180,000 - 300,000; Full time

Benefits offered by this job

Health care plan

Retirement plan (401k)

Life insurance

Flexible Paid Time Off

Family Leave

Short-Term & Long-Term Disability

Work from Home

Job summary

ItsaCheckmate Inc. is seeking a Senior Vice President of Customer Relationship Management to shape global client retention, growth, and satisfaction strategies.

You will lead cross-functional teams, align product roadmaps with client demands, and drive initiatives to maximize net revenue retention and lifetime value. The role requires extensive enterprise client experience, executive presence, and a track record of scaling global customer success and operations organizations.

Qualifications

• 15+ years of progressive leadership experience in Client Success, Enterprise Account Management, or Client Operations.
• Proven track record of managing enterprise portfolios and driving NRР, LTV, and revenue growth.
• Executive presence with exceptional communication and relationship-building with C-level clients.
• Experience in building and scaling global teams and cross-functional collaboration.

Responsibilities

• Architect and execute Checkmate's customer success and account growth strategy to maximize revenue retention and lifetime value.
• Lead, develop, and coach Customer Relationship Managers and related operations teams.
• Design end-to-end customer lifecycle frameworks from onboarding to renewal.
• Partner with Product/Engineering to align roadmaps with client needs and market trends.
• Define KPIs and use analytics to drive strategic planning and portfolio profitability.

Skills

Executive leadership

Strategic client growth

Customer lifecycle

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree in Business/Marketing

MBA or executive degree preferred

Tools

CRM platforms

BI / analytics tools

Job description

ItsaCheckmate Inc. is seeking a Senior Vice President of Customer Relationship Management to shape global client retention, growth, and satisfaction strategies.

You will lead cross-functional teams, align product roadmaps with client demands, and drive initiatives to maximize net revenue retention and lifetime value. The role requires extensive enterprise client experience, executive presence, and a track record of scaling global customer success and operations organizations.