Remote VP of Customer Success & Growth Strategy

Tapcheck; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible PTO

10 paid holidays

Health coverage

401(k) with match

Employee assistance program (EAP)

Job summary

Tapcheck is seeking a VP of Customer Success to own the post‑sale organization—Support, Onboarding, Customer Success, Account Management, and Payment Operations—and architect a scalable growth strategy.

You will work with the COO to build playbooks, establish metrics, and coach managers while maintaining executive relationships and direct involvement in major customer conversations early on. In a B2B2C model, you’ll drive retention and expansion through cross‑functional collaboration.

Qualifications

• 12+ years in post‑sale leadership with 5+ years in senior leadership and multi‑function CS ownership.
• Led high‑volume support operations and large customer engagements with strategic impact.
• Built or rebuilt CS functions during growth and managed managers, not only ICs.

Responsibilities

• Define and own the company-wide Customer Success strategy across the lifecycle.
• Stand up and optimize four CS functions with leaders; align to revenue outcomes.
• Develop playbooks, early warning systems, and a scalable organization.
• Coach managers and partner with Product, Engineering, Sales and Finance.

Skills

Post-sale leadership (VP level)

Multi-function CS ownership

High-volume support management

Cross-functional partnership

Strategic planning & coaching

Data-driven decision making

Resource planning & budgeting

Job description

Tapcheck is seeking a VP of Customer Success to own the post‑sale organization—Support, Onboarding, Customer Success, Account Management, and Payment Operations—and architect a scalable growth strategy.

You will work with the COO to build playbooks, establish metrics, and coach managers while maintaining executive relationships and direct involvement in major customer conversations early on. In a B2B2C model, you’ll drive retention and expansion through cross‑functional collaboration.