Senior Custody Operations Lead

Citi; Tampa (FL); Presencial; USD 93 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discretionary incentives

401(k) plan

Medical, dental & vision coverage

Paid time off

Resumo da oferta

Citi in Tampa, FL seeks a senior Custody Service Lead Analyst to drive client resolution and support for Global and Local Custody clients across Transaction Management, Cash/FX, and Asset Servicing.

The role emphasizes leading complex client queries, managing risk, and delivering high-quality service while coordinating with the Customer Service team. Relevant custody experience and strong communication are essential.

Qualificações

• 6-10 years of experience in global financial institutions, within Custody operations.
• Demonstrated experience working as part of an effective and diverse team across a global footprint.
• Strong understanding of end-to-end operations processes and products of the Custody Business (Settlements, Asset Servicing, Cash/FX, and Tax).
• Experience with fraud mitigation and risk management.
• Demonstrated ability to lead, drive results, and implement change in a rapidly changing, goal-oriented environment.
• Proven problem-solving, organizational, and analytical skills.
• Proven crisis management and communication skills, with the ability to influence and collaborate with stakeholders at senior levels.

Responsabilidades

• Develop and exercise business plans, policies, and procedures to improve efficiencies and client service.
• Manage a product or process within the Custody infrastructure, advising on decisions and serving as escalation for complex queries.
• Analyze Custody operational flows for risks, ensure execution, and remediate aged queries to maximize client satisfaction.
• Identify gaps in authentication strategies and root-causes of queries, developing solutions to eliminate them.
• Balance fraud risk, operational cost, and customer experience.
• Update the Manager Control Assessment (MCA) process to capture related risks.
• Escalate, manage and report control issues with transparency while safeguarding Citi and its clients.

Conhecimentos

Custody ops

Team leadership

End-to-end processes

Fraud risk management

Change leadership

Problem solving

Crisis communication

Global footprint experience

Formação académica

Bachelor's degree

Master's degree preferred

Descrição da oferta de emprego

Citi in Tampa, FL seeks a senior Custody Service Lead Analyst to drive client resolution and support for Global and Local Custody clients across Transaction Management, Cash/FX, and Asset Servicing.

The role emphasizes leading complex client queries, managing risk, and delivering high-quality service while coordinating with the Customer Service team. Relevant custody experience and strong communication are essential.