Production Support Manager – Senior Vice President

Citi; Tampa (FL); Hybride; USD 141 000 - 212 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Leadership exposure

Learning & development

Financial wellbeing programs

Global reach

Résumé du poste

Citi is seeking a Production Support Manager for Custody Technology in Tampa, FL. You will lead a large, multi-time-zone team responsible for production support across 30+ applications, ensuring stability and performance in a fast-growing environment.

You will drive incident/problem management within ITIL framework, manage vendors (offshore/nearshore), and partner with senior leaders to align technology with business goals across North America and LATAM.

Qualifications

• 10+ years in application production management or technology operations within financial services.
• Senior-level experience with direct people management responsibility.
• Proven ability to lead large, geographically distributed technology teams.

Responsabilités

• Lead and transform the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization.
• Own the stability of production environments supporting more than 30 applications, protecting client service levels during growth.
• Build and execute a resiliency strategy spanning multi-market technology stack.
• Guide development teams on stability, scalability, and supportability improvements.
• Set capacity, throughput, and latency standards across regional production infrastructure.
• Define onboarding standards for new markets joining the platform.
• Act as senior technology partner to the Custody business, presenting performance updates.
• Manage vendor relationships, including offshore/nearshore teams.
• Lead, coach, and develop a team of around 30 professionals across multiple time zones.

Connaissances

Leadership of distributed teams

Incident management

ITIL processes

Cloud and mainframe environments

Strong communication

Stakeholder engagement

Vendor management

People management

Financial services domain

Formation

Bachelor’s degree

Master’s degree preferred

Description du poste

As a Production Support Manager for Custody Technology, you would be accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities

• Lead and transform the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization.
• Own the stability of production environments supporting more than 30 applications, protecting client service levels through a period of rapid business growth.
• Build and execute a resiliency strategy that strengthens platform performance across a multi-market technology stack spanning North America and Latin America.
• Guide development teams on improvements to application stability, scalability, and supportability.
• Set capacity, throughput, and latency management standards across the regional production infrastructure.
• Define onboarding standards for new markets and business lines joining the platform.
• Act as the senior technology partner to the Custody business, presenting performance updates and strategy at senior business reviews.
• Manage vendor relationships, including oversight of offshore and nearshore managed services teams.
• Lead, coach, and develop a team of around 30 professionals, handling hiring, performance, and compensation decisions across a multi-time-zone environment.

Required Qualifications & Skills

• 10 or more years of experience in application production management or technology operations within financial services.
• Senior-level experience in application support role, including direct people management responsibility.
• Proven ability to lead large, geographically distributed technology teams.
• Strong background in incident management, problem management, and ITIL-based frameworks.
• Experience supporting applications across varied technology stacks, including cloud, data warehouse, distributed, and mainframe environments.
• Demonstrated ability to influence and engage senior business and technology stakeholders.
• Clear and confident written and verbal communication skills, with the ability to translate technical issues for non-technical audiences.
• Experience managing vendor relationships and offshore or near-shore service delivery models.

Beneficial Skills & Qualifications

• Experience with custody, securities services, or capital markets platforms.
• Exposure to capacity planning and forecasting.
• Familiarity with automation tools, AI-driven monitoring, and modern observability practices.
• Proficiency in Spanish and/or Portuguese to support engagement across LATAM markets.

Education

• Bachelor’s/University degree, Master’s degree preferred

What We Offer

This role offers the chance to take ownership of a high-impact production organization at a pivotal moment of regional growth, with strong support for your long-term career and wellbeing.

• A hybrid work schedule with three days in the office and two days working remotely.
• The opportunity to lead and shape a growing technology organization with direct influence on business outcomes.
• Exposure to senior leaders and decision-makers across a global financial institution.
• Access to learning and development programs to support continued career growth.
• Resources and programs supporting financial wellbeing and work-life balance.
• The scale and reach of a global organization, with the opportunity to work across North American and Latin American markets.

Join Citi to lead the stability and growth of a critical Custody technology platform across North America and Latin America.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Oct 27, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Illinois residents – AI Notice and Right

Illinois residents – AI Notice and Right

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