VP, Client Success & Growth Strategy

The Spencer Group, Inc.; Overland Park (KS); On-site; USD 150,000 - 240,000; Full time

Job summary

The Spencer Group, Inc. seeks a VP of Client Success to lead implementation, strategy and client satisfaction across top accounts in the US. You will mentor teams, drive revenue growth and align client programs with agency objectives.

You will guide executive-level relationships, oversee onboarding, measure success with KPIs and ensure profitable account management across the portfolio.

Qualifications

• Proven ability to lead and grow large accounts with sustained revenue retention.
• Strong communication and relationship-building with C-Level executives.
• Experience presenting to executive leadership and guiding teams to success.

Responsibilities

• Manage the CS Leads and guide teams to provide proactive communication and revenue growth to existing clients.
• Provide strategic oversight to a desk of top-tier accounts.
• Direct support for Executive check-ins and escalation on top-tier clients.
• Oversee onboarding and transition processes with best-practice implementation.
• Develop client communication touchpoint strategies to ensure satisfaction and leverage executive resources.
• Grow relationships with Executive-Level leaders and business counterparts.
• Lead development and utilization of Pulse Reporting focusing on productivity and growth of top accounts.
• Maintain internal executive reporting for department success measurement.
• Establish and implement client satisfaction metrics for ongoing measurement of effectiveness.
• Understand agency and client financial management; responsible for P&L and budgeting.
• Leverage best practices and solutions to support growth in new and existing industries.
• Assist in strategic team evaluation and recruiting to establish resource planning.

Skills

Account growth

Revenue retention

Client communication

Presentation skills

Strategic thinking

CRM tools

Google Suite

Microsoft Office

Task management

Lead generation understanding

Education

Bachelor’s Degree in Marketing, Business, or another related field

Job description

The Spencer Group, Inc. seeks a VP of Client Success to lead implementation, strategy and client satisfaction across top accounts in the US. You will mentor teams, drive revenue growth and align client programs with agency objectives.

You will guide executive-level relationships, oversee onboarding, measure success with KPIs and ensure profitable account management across the portfolio.