Senior Vice President, Client Service Executive - Pipeline

BNY; Boston (MA); On-site; USD 102,000 - 155,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Generous paid leave

Job summary

BNY is seeking a Senior Vice President, Client Service, to lead client interactions and service delivery. The position requires proven experience with complex client accounts and strong leadership skills.

Located in Boston, this role involves collaborating closely with clients, resolving issues, and improving service based on client feedback. BNY offers competitive compensation, generous leave, and an inclusive work environment.

Qualifications

• Proven experience with large, complex client accounts.
• Knowledge of products and services across multiple lines of business.
• Excellent communication skills to build client relationships.

Responsibilities

• Collaborate to understand client's business and needs.
• Deliver exceptional service aligned to client expectations.
• Monitor service quality and anticipate potential issues.
• Provide insights and guidance on service improvements.

Skills

Client account management

Problem-solving

Leadership

Communication

Education

Bachelor’s degree or equivalent

Job description

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We are seeking a Senior Vice President, Client Service to join our Client Services team. This role is located in Boston, New York, Everett, Pittsburgh, or Lake Mary.

Responsibilities

• Collaborate: develop a thorough understanding of client’s business, operating model, and technology strategy.
• Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering.
• Act as the central point of escalation across Operations, Technology, and service delivery.
• Cultivate a deep relationship and appreciation for what drives our clients’ service requirements.
• Facilitate communication across our clients’ organization.
• Maintain a culture of continuous service improvement across all products and services.
• Monitor service quality, product performance, and overall client experience to anticipate potential issues and opportunities.
• Deliver robust operational analytics, insights, and transparency into service performance.
• Guide service evolution based on client requirements and changing operating model.
• Drive high‑quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback.
• Provide strategic insight into improvements across service delivery, product, technology, and operations to create optimal client solutions.
• Navigate technology, product, and operations groups to improve service today and build better solutions for the future.

Qualifications

• Proven experience working with large, complex client accounts and resolving critical, non‑routine client issues.
• Deep knowledge of products and services across multiple lines of business and geographies.
• Strong leadership skills with ability to guide and assign work to less experienced team members.
• Excellent communication skills and ability to build and maintain relationships with senior client and business leaders.

Preferred Qualifications

• Bachelor’s degree or equivalent education and experience.
• 7‑10 years minimum related work experience, preferred.
• Experience in an operational area and/or client services.
• Proven ability to resolve complex or non‑routine client issues or inquiries and contribute to business development efforts.
• No direct reports; provides guidance to less experienced team members and supports multiple complex client accounts.

Benefits

• Competitive compensation and benefits.
• Generous paid leave, including paid volunteer time.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – underrepresented racial and ethnic groups, females, individuals with disabilities, and protected veterans.

Base salary for this position is expected to be between $102,000 and $155,000 per year, with additional compensation such as commission earnings, discretionary bonuses and incentive packages. This position is at‑will and the company reserves the right to modify base salary and other discretionary payments at any time based on performance and market factors.