Sustainability-Focused Customer Support Specialist

GreenWaste Recovery LLC; California; On-site; USD 33,000 - 36,000; Full time

Job summary

GreenWaste Recovery LLC in Marina, CA is seeking a Customer Service Representative to handle inbound/outbound calls, schedule deliveries and updates, and maintain accurate customer records in our database.

Ideal candidates have at least 1 year of customer service experience, proficiency with MS Word/Outlook, English and/or Spanish language skills, and the ability to work as part of a team in a fast-paced office environment.

Qualifications

• At least 1 year of customer service experience preferred.
• Familiar with current operating computer systems.
• Proficient in Microsoft Word and Outlook.
• English and/or Spanish language proficiency.

Responsibilities

• Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
• Schedule deliveries, exchanges, and removals of containers
• Documenting all customer service in our company specific database
• Maintaining customer records by updating account information
• Emailing/mailing service information to our customers
• Process credit card payments
• Assist Customer Service Supervisor with reporting, routing, billing, and other duties

Skills

Math skills

Instruction following

Report writing

Problem solving

Communication

Time management

Team player

Tools

MS Word

MS Outlook

Job description

GreenWaste Recovery LLC in Marina, CA is seeking a Customer Service Representative to handle inbound/outbound calls, schedule deliveries and updates, and maintain accurate customer records in our database.

Ideal candidates have at least 1 year of customer service experience, proficiency with MS Word/Outlook, English and/or Spanish language skills, and the ability to work as part of a team in a fast-paced office environment.