Survivor-Centered Crisis Case Manager

CAPSA; Providence (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

CAPSA is seeking a compassionate Case Manager to support survivors on their journey to safety and healing. This role serves individuals from diverse backgrounds, delivering survivor-centered services in person, virtually, and by phone to empower clients every step of the way.

The position emphasizes crisis intervention, action planning, court and housing support, and collaboration with community resources. You will document cases, participate in outreach, and advance CAPSA's mission for

Qualifications

• Bachelor's degree in Social Work or related field preferred.
• Ability to work calmly and effectively in crisis situations.
• Excellent oral and written communication skills.
• Ability to build positive, collaborative relationships with both team members and external partners.
• Strong understanding of trauma experienced by survivors of domestic violence, sexual assault, and human trafficking.

Responsibilities

• Provide in-person, virtual, and telephone crisis intervention for survivors of domestic violence, sexual assault, and human trafficking.
• Assist survivors in creating survivor-directed action plans, which may include filing protective orders, making police reports, attending court, and securing housing, employment, or financial assistance.
• Support survivors during hospital forensic exams, offering emotional advocacy and assistance during a highly vulnerable time.
• Foster strong connections and collaborations with community resources and professionals.
• Educate survivors about the dynamics of domestic and sexual violence.
• Assist survivors in developing safety plans and completing danger assessments.
• Maintain a client caseload, regularly following up to assess progress and address additional needs.
• Collaborate with and support other case management team members, providing feedback and assistance to best serve survivors.
• Represent CAPSA at community events and outreach activities to increase awareness of services for underserved populations and strengthen community partnerships.
• Complete accurate and timely case documentation.
• Perform other duties as assigned to support the mission of CAPSA.

Skills

Crisis intervention

Oral and written communication

Relationship building

Trauma-informed care

Education

Bachelor's degree in Social Work or related field

Job description

CAPSA is seeking a compassionate Case Manager to support survivors on their journey to safety and healing. This role serves individuals from diverse backgrounds, delivering survivor-centered services in person, virtually, and by phone to empower clients every step of the way.

The position emphasizes crisis intervention, action planning, court and housing support, and collaboration with community resources. You will document cases, participate in outreach, and advance CAPSA's mission for