Surveyor Scheduling & Client Relations Associate

Jobtailor; United States; On-site; USD 38,000 - 50,000; Full time

Job summary

Jobtailor is seeking a proactive Client Relationship Coordinator to coordinate surveyor inspections for commercial clients by phone and email. You will manage diaries, organise appointments geographically, and collect and file supporting documents.

You will maintain high standards of client service, explain the inspection process, build strong relationships with clients and surveyors, and help with client retention across internal teams. Training will be provided.

Qualifications

• Minimum of 6 GCSEs, or equivalent.
• Excellent verbal and written communication skills.
• Ability to explain complex information clearly and concisely.
• Previous experience building and maintaining client relationships is preferred.
• Ability to multitask and meet strict deadlines.
• Excellent relationship-building skills.
• Proactive, positive, and organised approach to work.
• Good knowledge of Microsoft Office applications, including PowerPoint, Excel, Outlook, and internet applications.

Responsibilities

• Proactively book surveyor inspections for existing commercial clients by telephone and email.
• Manage multiple surveyors’ diaries, ensuring appointments are organised geographically to maximise surveyor productivity and appointment details are communicated accurately.
• Collect relevant supporting documentation from clients and maintain accurate client records.
• Gather client health and safety requirements for surveyors and update spreadsheets and internal records as required.
• Communicate with clients and surveyors verbally and in writing, providing a high standard of client service.
• Manage client expectations and respond to initial queries, ensuring clients understand the inspection process and relevant timescales.
• Build and maintain positive working relationships with clients, surveyors, and internal stakeholders.
• Support client retention matters, liaising with the Surveying team and other internal departments to help achieve the best outcome for the client.

Skills

Client relationship management

Verbal communication

Written communication

Multitasking

Attention to detail

Microsoft Office

Education

GCSEs or equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Internet applications

Job description

Jobtailor is seeking a proactive Client Relationship Coordinator to coordinate surveyor inspections for commercial clients by phone and email. You will manage diaries, organise appointments geographically, and collect and file supporting documents.

You will maintain high standards of client service, explain the inspection process, build strong relationships with clients and surveyors, and help with client retention across internal teams. Training will be provided.