Strategic Client Operations Coordinator

Jobtailor; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Kentucky is seeking a detail-oriented Project Coordinator to support Operations by managing client-dependent tasks and ensuring timely follow-ups. You will partner with Operations and the Client Relationship team to gather information, track progress and keep projects moving in a fast-paced environment.

Strong communication and organizational skills are essential, along with a proactive mindset, reliability and professionalism when communicating with clients and colleagues.

Qualifications

• Bachelor’s degree or comparable education and job-related experience.
• 1–2 years of experience in project coordination, operations, client support or a related role preferred.
• Proficiency with Microsoft Office.
• Strong organizational skills with the ability to manage multiple priorities, deadlines and follow-up items simultaneously.
• Excellent written and verbal communication skills.
• Confidence and professionalism when communicating directly with clients and internal stakeholders.
• Strong attention to detail and a commitment to following items through to completion.
• Ability to build positive working relationships with clients and cross-functional teams.
• A proactive mindset with the ability to identify what needs to happen next and take action.
• Ability to work effectively in a fast-paced environment where priorities may shift.
• A collaborative, service-oriented approach and a desire to help Operations teams remove roadblocks and drive work to completion.
• Legally eligible to work in the United States.

Responsibilities

• Partner with Operations teams to identify work pending client information, responses, approvals or other required actions.
• Maintain an inventory of outstanding client-dependent tasks, including owners, due dates, status and next steps.
• Proactively follow up on outstanding client items through the Client Relationship team and directly with clients as needed.
• Help Operations obtain information and answers needed to complete requests, resolve issues and keep work moving.
• Monitor aging and overdue items and escape delays, recurring barriers or high-priority needs.
• Coordinate follow-up across Operations, the Client Relationship team and clients.
• Document client responses, decisions and completed actions.
• Maintain trackers, status reports and documentation showing open client dependencies and progress.
• Gather and document requirements, questions and supporting information before client outreach.
• Identify gaps, dependencies and potential roadblocks affecting operational timelines.
• Support consistent processes for tracking, communicating and closing client-dependent action items.

Skills

Project Coordination

Client Support

Organizational Skills

Attention to Detail

Communication Skills

Proactive Mindset

Education

Bachelor’s degree or comparable education and job-related experience

Tools

Microsoft Office

Job description

Jobtailor in Kentucky is seeking a detail-oriented Project Coordinator to support Operations by managing client-dependent tasks and ensuring timely follow-ups. You will partner with Operations and the Client Relationship team to gather information, track progress and keep projects moving in a fast-paced environment.

Strong communication and organizational skills are essential, along with a proactive mindset, reliability and professionalism when communicating with clients and colleagues.