Strategic Client Relationship and Success Lead

Jobtailor; Maryland; On-site; USD 54,000 - 78,000; Full time

Job summary

Jobtailor is seeking an Account Manager to serve as the primary contact for a client portfolio, address requests, and negotiate agreements to maximize value. You will review invoices, monitor account health, and educate clients on new services.

Collaborate with teams, drive KPI performance, support onboarding, and handle ad-hoc reporting while traveling up to 20% for meetings and events.

Qualifications

• Bachelor’s degree in Business Management preferred or equivalent experience.
• 1 year of experience in a client service, account management or related position.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Strong negotiation and problem-solving abilities.
• Familiarity with CRM or Salesforce.

Responsibilities

• Serve as the primary contact for a portfolio of clients.
• Address client requests and inquiries in a timely and effective manner.
• Negotiate client agreements to maximize value for LINQ.
• Review monthly client invoices for accuracy.
• Develop professional relationships with clients, stakeholders, leadership and team members.
• Monitor client account health regularly.
• Collaborate across departments to meet and exceed client needs and expectations.
• Run ad-hoc reports at client request.
• Educate clients about new services and features.
• Drive KPI performance through documented interactions, high NPS scores and retention.
• Assist the Account Success Manager with onboarding tasks.
• Perform other assigned duties.

Skills

Client Relationships

Negotiation

CRM familiarity

Communication

Organizational Skills

Problem Solving

Education

Bachelor’s degree in Business Management or equivalent

Tools

Salesforce

CRM Systems

Job description

Jobtailor is seeking an Account Manager to serve as the primary contact for a client portfolio, address requests, and negotiate agreements to maximize value. You will review invoices, monitor account health, and educate clients on new services.

Collaborate with teams, drive KPI performance, support onboarding, and handle ad-hoc reporting while traveling up to 20% for meetings and events.