Surveillance Shift Lead: Security, Training & Compliance

Hollywood Casino At Kansas Speedway; Kansas City (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino At Kansas Speedway is seeking a Surveillance Agent to ensure safety and integrity across gaming operations. The role includes supervising staff on shift, aiding training, and upholding department standards and budgets while coordinating with law enforcement as needed.

Qualifications include a Bachelor's degree or higher and 3 years in leadership within surveillance/security. Proficiency with Microsoft tools and familiarity with casino games are required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Three years progressively more challenging leadership role in surveillance, security, or law enforcement preferred
• Proficient in Microsoft applications
• Ability to observe and recognize cheating techniques
• Ability to operate computer and surveillance equipment
• Knowledge and understanding of electronic, video, and alarm functions
• Knowledge and understanding of casino games
• Knowledge and understanding of statistical and daily game reports preferred

Responsibilities

• Provide friendly, fast, and helpful customer service to guests and team members.
• Perform the duties of a Surveillance Agent when needed.
• Assist in hiring, training and supervising staff on assigned shift.
• Ensure supervision meets department objectives, standards, and budget.
• Develop and maintain training procedures for superior customer service.
• Report observed violations of gaming regulations and procedures to authorities.
• Maintain daily logs and reports of surveillance activities.
• Develop communications with law enforcement and other casinos.

Skills

Leadership

Cheating detection

Casino game knowledge

Compliance awareness

Education

Bachelor's degree or equivalent

Tools

Microsoft applications

Surveillance equipment

Electronic/video/alarm systems

Job description

Hollywood Casino At Kansas Speedway is seeking a Surveillance Agent to ensure safety and integrity across gaming operations. The role includes supervising staff on shift, aiding training, and upholding department standards and budgets while coordinating with law enforcement as needed.

Qualifications include a Bachelor's degree or higher and 3 years in leadership within surveillance/security. Proficiency with Microsoft tools and familiarity with casino games are required.