Surveillance Agent: Guard Gaming Integrity & Safety

Hollywood Casino Toledo; Toledo (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Hollywood Casino Toledo is seeking a Surveillance Officer to monitor gaming areas and respond to incidents. You will learn all games, observe for cheating indicators, and maintain detailed reports. The role requires basic math, computer literacy, and the ability to move throughout the casino floor.

Strong vision and physical mobility are essential, with on-the-job training provided. The position involves coordinating with surveillance and other departments to ensure game integrity and safety for

Qualifications

• High school diploma or equivalent required.
• Must be able to perform basic mathematical and computer functions.
• Proficiency in Microsoft Excel, Access and Word.
• Knowledge of different table games helpful.
• Ability to observe and identify suspected cheaters with 20/20 vision.
• Physically mobile with capacity to push, pull, carry and lift up to 25 lbs.

Responsibilities

• Observing and reporting gaming violations and thefts of company property.
• Operating monitor room equipment and basic computer functions.
• Participating in court actions related to gaming violations.
• Learning and using two card count system.
• Learning all games and cheating indicators used in the venue.
• Writing proper reports in a timely manner.
• Responding to surveillance supervision and gaming control requests.
• Assisting other departments as needed.

Skills

Basic math skills

Computer literacy

Observation of cheating indicators

Mobility and stamina

Vision 20/20 (corrected)

Ability to work around all areas

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Hollywood Casino Toledo is seeking a Surveillance Officer to monitor gaming areas and respond to incidents. You will learn all games, observe for cheating indicators, and maintain detailed reports. The role requires basic math, computer literacy, and the ability to move throughout the casino floor.

Strong vision and physical mobility are essential, with on-the-job training provided. The position involves coordinating with surveillance and other departments to ensure game integrity and safety for