Surveillance Operator

Caesars Entertainment; Lula (MS); On-site; USD 25,000 - 39,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a Surveillance Operator to monitor casino operations, ensuring guest and team member safety and protecting company assets. You will identify suspicious activity, detect potential theft, and ensure compliance with gaming regulations while maintaining confidentiality and professional conduct.

The role requires strong observation skills, attention to detail, and the ability to produce clear incident reports.

Qualifications

• Previous casino surveillance, gaming, security, loss prevention, or related experience preferred.
• Strong observation skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to prepare clear, accurate, detailed reports.
• Ability to sit for extended periods while monitoring surveillance equipment.
• Ability to use computers, keyboards, telephones, and surveillance equipment.
• Must be able to communicate effectively, both orally and in writing, in English.
• Basic computer skills and the ability to learn surveillance technology.

Responsibilities

• Continuously monitor live surveillance video of gaming activities, casino entrances and exits, cash-handling areas, and other designated locations.
• Observe slot machines, table games, cage operations, count room, food and beverage outlet, and other designated locations.
• Identify potential theft, fraud, cheating, policy violations, and other irregularities.
• Monitor gaming transactions and activities to help ensure compliance with internal controls and gaming regulations.
• Recognize unusual guest or team member behavior and promptly report concerns to management.
• Conduct surveillance reviews and investigations as directed by management.
• Accurately document incidents, suspicious activities, and surveillance observations in daily logs and reports.
• Preserve and retrieve surveillance footage in accordance with company policies and procedures.

Skills

Observation skills

Attention to detail

Written and verbal communication

Report writing

English proficiency

Computer literacy

Surveillance equipment operation

Tools

Surveillance systems

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Surveillance Operator is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and company assets. This position plays a critical role in identifying suspicious activities, detecting potential theft and fraud, ensuring compliance with gaming regulations, and maintaining the integrity of casino operations.

The Surveillance Operator must demonstrate a high level of professionalism, confidentiality, sound judgement, and attention to detail while supporting the company's commitment to operational excellence and responsible gaming.

How You Will Create the Extraordinary

• Continuously monitor live surveillance video of gaming activities, casino entrances and exits, cash-handling areas, and other designated locations.
• Observe slot machines, table games, cage operations, count room, food and beverage outlet, and other designated locations.
• Identify potential theft, fraud, cheating, policy violations, and other irregularities.
• Monitor gaming transactions and activities to help ensure compliance with internal controls and applicable gaming regulations.
• Recognize unusual guest or team member behavior and promptly report concerns to management.
• Conduct surveillance reviews and investigations as directed by management.
• Accurately document incidents, suspicious activities, and surveillance observations in daily logs and reports.
• Preserve and retrieve surveillance footage in accordance with company policies and procedures.

What You Will Need

• Previous casino surveillance, gaming, security, loss prevention, or related experience preferred.
• Strong observation skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to prepare clear, accurate, detailed reports.
• Ability to sit for extended periods of time while monitoring surveillance equipment.
• Ability to use computers, keyboards, telephones, and surveillance equipment.
• Must be able to communicate effectively, both orally and in writing, in English.
• Basic computer skills and the ability to learn surveillance technology.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91386
• Job Category Security and Surveillance
• Job Schedule Full time
• Locations Isle of Capri Casino Hotel Lula (On-site)