Surveillance Agent

Caesars Entertainment; Chandler (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars Entertainment is seeking a Security Surveillance professional to safeguard guests and team members in a casino setting. The role involves monitoring CCTV systems, reviewing incidents, and supporting the Security Shift Supervisor in daily operations.

Candidates should have a high school diploma or GED and be 21+. Strong customer service, communication, and teamwork are essential, along with basic computer skills and the ability to work varied shifts, including weekends and holidays.

Qualifications

• High school diploma or GED required.
• 21 years of age or older.
• Demonstrated customer service and communication skills.
• Knowledge of basic computer operations and reporting.
• Ability to work in a team and maintain professionalism.

Responsibilities

• Ensure safety and well-being of guests and team members.
• Investigate incidents affecting welfare of the casino.
• Review and approve documents as needed.
• Assist Security Shift Supervisor with supervision and duties of Guest Safety Officers.
• Develop relationships with local authorities and internal departments.
• Operate and monitor CCTV and related surveillance equipment.
• Meet attendance guidelines and follow company policies.

Skills

Excellent customer service

Communication skills

Teamwork

Basic computer skills

English proficiency

Math aptitude

Education

High School Diploma or GED

Tools

CCTV systems

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission

“Create the Extraordinary”

Our Vision

“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values

“Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Essential Job Functions:

• Responsible for the safety and well-being of guests and fellow employees.
• Investigates various incidents that concern the welfare of the casino.
• Review and approve all documents as needed.
• Assist the Security Shift Supervisor in the supervision and direction of Guest Safety Officers in performing their duties and procedures of the company.
• Assists the supervisor in preparation of schedules and daily paperwork.
• Develops a strong working relationship with the police department.
• Conducts good public relations with all guests and company employees
• All surveillance equipment operates, including but not not limited to: Monitors, switchers, computers, controllers and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Works a flexible schedule including weekends, evenings and holidays.
• Works a reasonable amount of overtime when required All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (‘head on a swivel’); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.

How You Will Create the Extraordinary

Physical, Mental & Environmental Demands:

• Must be able to sit or stand for long hours observing numerable CCTV screens in a small room or area.
• Must be able to work and maneuver in close quarters.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to see and also remember the specific details of incidents and persons.
• Must be able to lift up to 50 pounds.
• Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to change shifts on short notice.
• Must be able to read, write, speak and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must be able to work in a low light environment

What You Will Need

• Previous surveillance experience preferred but not required.
• A thorough working knowledge of all casino games is preferred with an emphasis on payoffs, odds, procedures, and game protection.
• Must possess excellent customer service, communication, and organizational and writing skills.
• A working knowledge of Gaming Control Board Regulations is preferred.
• Must be able to work any day of the week and any shift.
• Must be 21 years of age.
• Must have basic computer operational skills.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must possess a good math aptitude

High School Diploma or GED required

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.