Dual-Rate Surveillance Operator

Caesars Entertainment; Westlake (LA); On-site; USD 30,000 - 39,000; Full time

Job summary

Caesars Entertainment is seeking a Surveillance Operator/Technician to monitor casino activities and protect assets using advanced surveillance systems. The role includes incident documentation, system upkeep, and support for upgrades and enhancements.

The ideal candidate will have strong analytical and observational skills, experience with CCTV/IP video systems, and the ability to work flexible shifts, including nights and weekends. On-site role at Horseshoe Lake Charles, LA.

Qualifications

• Strong analytical, observational, troubleshooting, and problem-solving skills.
• Proficiency with computer applications, surveillance software, and related technology systems.
• Ability to install, maintain, troubleshoot, and repair surveillance cameras, recording equipment, and associated hardware.

Responsibilities

• Monitor casino operations and gaming activity through surveillance systems to identify suspicious activity and regulatory issues.
• Conduct live and recorded video reviews to support investigations and audits.
• Document observations, investigations, and incidents with detailed surveillance reports.
• Install, configure, and maintain CCTV cameras, recording equipment, workstations, and related surveillance hardware.
• Coordinate with vendors, contractors, and internal departments during installation, maintenance, and upgrade projects.

Skills

Analytical skills

Observational skills

Troubleshooting

Reporting

Surveillance systems

Education

High school diploma or GED

Tools

CCTV systems

IP video systems

Networking

Video surveillance hardware

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Surveillance Operator / Technician is a dual-role position responsible for maintaining the integrity, security, and performance of the property's surveillance operations. The primary focus of this role is monitoring casino activities through advanced surveillance systems to protect company assets, ensure regulatory compliance, and support investigations. In addition, the position provides technical support for surveillance system upgrades, installations, preventative maintenance, and equipment repairs.

This team member utilizes strong observational skills, sound judgment, and technical expertise to ensure both the effective operation of surveillance systems and the reliability of the surveillance infrastructure. The ideal candidate is equally comfortable monitoring live and recorded video, documenting incidents, troubleshooting technical issues, and assisting with technology projects and system enhancements.

How You Will Create the Extraordinary

• Monitor casino operations, gaming activity, and property grounds through surveillance systems to identify suspicious activity, policy violations, safety concerns, and regulatory compliance issues.
• Conduct live and recorded video reviews to support investigations, incident reporting, and operational audits.
• Document observations, investigations, and incidents through accurate and detailed surveillance reports.
• Preserve and maintain video evidence in accordance with company policies and regulatory requirements.
• Communicate surveillance findings, concerns, and recommendations to management and authorized personnel.
• Maintain strict confidentiality regarding surveillance operations, investigations, and sensitive information.
• Install, configure, and maintain CCTV cameras, recording equipment, workstations, monitors, and related surveillance hardware.
• Assist with surveillance system upgrades, expansions, remodels, and new project installations.
• Troubleshoot, diagnose, and repair surveillance equipment, network connectivity issues, and video system malfunctions.
• Perform preventative maintenance and routine inspections to ensure optimal system performance and reliability.
• Support video management systems, storage solutions, and surveillance software applications.
• Coordinate with vendors, contractors, and internal departments during installation, maintenance, and upgrade projects.
• Maintain accurate documentation of maintenance activities, equipment inventories, repairs, and project work.
• Ensure compliance with all company policies, gaming regulations, and surveillance department procedures.
• Perform other duties and special projects as assigned.

What You Will Need

• High school diploma or GED required.
• Must be at least 21 years of age and able to obtain and maintain a Louisiana Gaming Permit.
• Strong analytical, observational, troubleshooting, and problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment in a fast-paced environment.
• Experience in casino surveillance, security monitoring, CCTV systems, IP video systems, low-voltage cabling, networking, or related technical fields preferred.
• Proficiency with computer applications, surveillance software, and related technology systems.
• Ability to install, maintain, troubleshoot, and repair surveillance cameras, recording equipment, and associated hardware.
• Strong written and verbal communication skills with the ability to prepare accurate reports and documentation.
• Ability to work independently while collaborating effectively with team members, management, vendors, and regulatory personnel.
• Ability to work flexible schedules, including nights, weekends, holidays, and varying shifts.
• Ability to sit, stand, and monitor surveillance systems for extended periods.
• Ability to lift and carry equipment and tools as required.
• Ability to climb ladders and perform work in ceilings, equipment rooms, and other installation environments.
• Knowledge of gaming regulations and surveillance best practices preferred.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91157
• Job Category Security and Surveillance
• Job Schedule Full time
• Locations Horseshoe Lake Charles (On-site)