Surveillance Officer

Caesars Entertainment; Shelbyville (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full access to casino

Job summary

Caesars Entertainment is hiring a Surveillance Officer for Horseshoe Indianapolis (On-site) to protect assets and ensure integrity through CCTV and floor observations. The role requires attentiveness to security, accurate logging, and adherence to policy.

You will monitor gaming and money-handling areas, identify irregularities, and report to the Surveillance Shift Supervisor while maintaining confidentiality and complying with Indiana regulations.

Qualifications

• Must read, write, and communicate in English.
• High school diploma or GED required; Indiana Gaming License required.
• Knowledge of casino operations preferred.
• Able to operate monitors and standard office equipment.
• Capable of typing and report writing.

Responsibilities

• Observe and report irregularities to Surveillance Shift Supervisor.
• Identify policy violations and local, state, and federal laws.
• Answer calls and maintain logs of incidents.
• Maintain confidentiality of surveillance operations.
• Work in a highly populated, fast-paced, noisy environment.

Skills

English communication

Report writing

Telephone skills

Computer literacy

Education

High School Diploma or GED

Indiana Gaming License (must obtain)

Tools

Word

Excel

FileMaker Pro

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A Surveillance Officer protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations.

How You Will Create the Extraordinary

• Observes and reports to the Surveillance Shift Supervisor any irregularities, safety hazards, compromises to the camera coverage and/or security features of the property, illegal activities, incidents of theft, embezzlement, cheating or illegal activity by guests or employees noted while monitoring the operation of gaming and money handling areas.
• This position is also responsible for identifying activities and behaviors that are in violation of company policy and procedure and federal, state and local laws and regulations.
• Required to answer telephone and radio calls, maintain accurate and complete logs of all calls and incidents.
• Confidentiality and integrity of the surveillance department must be maintained

What You Will Need

• Must have the ability to read, write and communicate in English.

Good telephone skills, including the ability to transfer the information gained verbally to a report.

Report writing and the ability to operate standard office equipment.

Must be able to work an entire shift sitting in front of large groupings of monitors.

Knowledge of casino operations is preferred.

Operation of keypad call up, control and manipulation of PTZ (pan/tilt/zoom) cameras is preferred.

• Must be computer literate and be able to type at a reasonable speed.

ADDITIONAL REQUIREMENTS

• Must become familiar with the Indiana Gaming Commission Rules and Regulations and Title 31 requirements.
• Must become familiar with all Internal Controls and Standard Operating Procedures.
• Must have the ability to type and utilize common computer programs such as, Word, Excel, and File Maker Pro.
• Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.
• High School Diploma or GED and 1 year experience in surveillance, security, loss prevention, law enforcement, or military experience; or an equivalent combination of education and/or work experience is required.
• Must be able to work in a highly populated fast-paced and noisy environment.

Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

Must be able to sit or stand for long hours observing numerous closed circuit television screens.

Must be able toidentify and react tothe varied sounds of alerts and alarms.

Manual dexterity to operate, monitors, computers, controllers, and cameras.

Excellent vision including peripheral, and be able to bend, stoop, reach, kneel, twist, and grip items when necessary.

Read, write, speak, and understand English.

Operate in mentally and physically stressful situations.

Work with and maintain a good rapport with other departments.

Get along with co-workers in a somewhat confined work space.

There will be limited personal interactions with employees outside of the surveillance department.

• Any applicant who has a family member or a relationship with an employee of Horseshoe Indianapolis Racing and Casino must disclose this relationship immediately. Some positions are considered to be in conflict and therefore may exclude you from being considered for this position.
• Full access to casino.

TOGETHER WE WIN
We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88791
• Job Category Security and Surveillance
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On-site)