Surveillance Officer (Harrah's Joliet)

Caesars Entertainment; Joliet (IL); On-site; USD 55,104,000 - 59,236,800; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment is seeking a Surveillance Officer at Harrah's Joliet Casino. The role involves monitoring casino activities with CCTV, analyzing footage for irregularities, and reporting incidents to relevant departments to ensure safety and asset protection.

Applicants should be at least 21, hold a high school diploma, and demonstrate analytical skills, attention to detail, and excellent communication under pressure. Evening, holiday, and weekend availability is required.

Qualifications

• High school diploma or equivalent required.
• 21 years of age or older.
• Ability to respond calmly in crisis and stressful situations.
• Flexibility to work evenings, holidays, and weekends.
• Understand casino games and cheating techniques to detect irregular activities.

Responsibilities

• clandestine observation of all gaming and money handling activities.
• Analyze gaming and money handling for undesirable play, fraud, theft, and deception.
• Operate CCTV and related surveillance equipment.
• Prepare written reports and logs; present evaluations of observed activity to appropriate departments.
• Follow policies for safety and asset protection; adhere to Title 31 knowledge.
• Act as a role model to other employees and uphold Caesars Entertainment standards.
• Adhere to all regulatory, company and department policies and procedures.
• Knowledge of games, rules, procedures, and administration.

Skills

Analytical skills

Attention to detail

Communication skills

Crisis response

Team oriented

Regulatory compliance

Job description

Job Summary

Surveillance Officers are responsible for monitoring the casino environment to ensure the safety and security of both patrons and staff. This involves using advanced surveillance equipment, such as cameras and monitoring systems, to detect and prevent criminal activities, cheating, or any suspicious behavior. In addition to observing live feeds, Surveillance Officers analyze video footage to gather evidence and report incidents, contributing to a safe and enjoyable atmosphere within the casino. Their investigative work often requires collaboration with law enforcement and adherence to regulatory guidelines, making critical thinking, attention to detail, and excellent communication skills essential attributes for success in this field.

How You Will Create the Extraordinary

• Clandestine observation of all gaming and money handling activities.
• Analyze all gaming and money handling for undesirable play, fraud, theft, and deception.
• Operate electronic surveillance equipment (CCTV) to monitor casino activities.
• Operate surveillance equipment such as CCTV systems, video printers, video switchers and various computerized equipment.
• Prepare written reports and logs.
• Present evaluations of any observed illegal activity to the proper departments and make recommendations.
• Follow policies to ensure safety and asset protection, and have knowledge of all slot/game procedures and Title 31.
• Act as a role model to other employees and present oneself as a credit to Harrah’s, encouraging others to do the same.
• Adhere to all regulatory, company and department policies and procedures.
• Knowledge of games and casino rules, procedures and administration.
• Have knowledge of games cheating methods and related illegal activities.
• Complete all other duties as assigned.

What You Will Need

• 21 years of age or older required.
• High school diploma or equivalent required.
• Be able to respond calmly in crisis and stressful situations.
• Be flexible in schedule to include evenings, holidays, and weekends.
• Excellent analytical skills and attention to detail.
• Excellent mathematical and reading skills.
• Have or acquire board knowledge of the various casino games offered, and cheating techniques used to compromise these games and detect when cheating or any unusual, irregular or illegal activities are present.
• Understand the various department policies and procedures and recognize when a violation has occurred.
• Operate the following equipment: monitors, switches, computers, controllers, and cameras.
• Work in and support a team-oriented environment.
• Perform routine tasks accurately and without error.
• Show initiative to work without direct supervision.
• Cannot have any immediate family members employed at Harrah’s Joliet Casino & Hotel that surveillance has auditory control over.
• Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

ADDITIONAL REQUIREMENTS

• Lifts up to a maximum of 10 lbs. and/or carries objects weighing up to 10 lbs.
• Position requires 5% standing, 90% sitting, 5% walking.
• Requires some bending, kneeling and reaching overhead.
• Be able to respond to touch, speech, aural and visual cues.
• Work in a fast-paced environment involving constant internal and external customer contact.
• Maneuver to all areas of the casino.

WORK SCHEDULE/SHIFT

• Late Swing Shift: 2:30 pm - 11:00 pm
• Grave Shift: 11:00 pm - 7:30 am

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

COMPENSATION & BENEFITS

• $20.00/hr
• Employment Type – Full Time

Benefits Package:

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 87346
• Job Category Security and Surveillance
• Job Schedule Full time
• Locations Harrah's Joliet Casino (On‑site)